Overview

The fixed-term SIP Administrator will be based on a hybrid basis from our office in central Leeds, so will need to be within a commutable distance to enable them to be in the office with colleagues each week. The role holder will have responsibility for all aspects of maintenance and general administrator work for the client’s records. The Administrator will also be responsible for all technical processes and needs to conform to all applicable regulatory obligations. This is a 12-month fixed-term role.

What You Need

• Exceptional attention to detail, with very strong, demonstrable administration skills
• Good working knowledge of Microsoft applications, especially Excel, Word and Outlook
• A constant drive to improve the way you work through analysis, creativity, problem-solving and change initiatives
• Excellent verbal and written communication skills with an ability to listen and articulate information effectively, facilitating two-way communications to help create a culture of openness and engagement
• A desire to exceed performance objectives and quality standards to achieve results
• A strong team ethic and willingness to take on additional responsibilities
• Demonstrable knowledge of SIPs would be advantageous

Day to Day

• Research and respond to incoming client and participant enquiries, ensuring that any complex issues are fully explained and written in line with the client’s branding
• Ensure all administration work is undertaken and processed in accordance with internal and external service standards
• Ensure all complaints received are dealt with in accordance with defined procedures
• Ensure that any incidents or breaches are reported in accordance with procedures
• Responses to email/Pega queries are investigated and answered within required SLAs
• Investigate and resolve any reconciliation issues, liaising with and reporting any issues to the Manager
• Check ad hoc documents as required, including cheques
• Drive the reduction in backlogs across the department and assist in the introduction of new processes to prevent future backlogs and improve efficiency
• Develop and maintain good working relationships with other teams and departments to resolve queries and complete tasks
• Ensure adherence to legal and regulatory requirements and that tasks are performed within the framework of the CASS rules

The above list of key accountabilities is not exhaustive and may change from time to time based on business needs.

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world-class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market-leading digital technology provided by our Technology division.

MUFG Pension & Market Services is building a dynamic, client-focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

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