Job Description

JOB TITLE: Senior Site Reliability Engineer
SALARY: £70,929 – £78,810 (Chester); £81,999 - £91,110 (London only)
LOCATION: Chester or London
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

Join our Financial Wellbeing Platform as its first Site Reliability Engineer and apply your expertise of the full software development lifecycle that benefit customers in financial difficulty.

About this opportunity This role is within the Recoveries & Application Management Lab Team of the Financial Wellbeing Platform. The team supports customers facing extenuating circumstances that impact their ability to meet financial commitments. The mission is to support these customers back to financial health by delivering trusted services and long-term relationships. The Recoveries & Application Management Lab works across the platform to provide specialised skills and services.

The Recoveries & Application Management Lab are building new systems and solutions. The role offers the chance to engage and share experience, serving as a mentor in the team's decision-making processes related to site reliability that are effective and efficient.

Day to day, you will join the Platform Engineering team to establish the SRE role by managing the cloud environment, developing solution designs, explaining incident management practices, conducting root cause analysis, and handling business changes. The successful candidate will balance the demands of the business and both stability and scalability requirements to reach a successful and scalable outcome.

Day to day responsibilities

• Create documentation that details the establishment of the SRE function within the platform, supported by procedures that outline the guidelines to be followed through the incorporation of existing documentation.
• Provide a framework in which to operate the cloud systems
• Lead the transition to cloud infrastructure and improve observability across systems
• Identify and eliminate toil through automation
• Manage incidents and post-mortems to improve service reliability
• Mentor engineers and support team development
• Collaborate with Product Owners to balance operational and development priorities

Why Lloyds Banking Group If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need

• Proven experience as a Site Reliability Engineer in cloud environments (GCP or AWS)
• Understanding of SRE principles including SLIs, SLOs, error budgets, and toil reduction
• Strong scripting and infrastructure-as-code (IaaC) skills (Terraform, Harness, GitHub)
• Demonstrable experience in the Agile ways of working that focuses on delivering customer value and applying the Agile mindset; familiarity with tools like Jira
• Ability to lead incident response and drive service improvements
• Strong collaboration and mentoring skills

And any experience of these would be really useful

• Azure cloud environment experience, including connectivity, data buckets, secrets management, migration, and governance challenges
• Familiarity with containerisation and orchestration tools like Docker, Jenkins, GitHub, and Terraform
• Secure programming practices and experience of secure file transfer protocols, risk remediation, and audit actions
• Technical operations and service engineering

About working for us We offer a wide-ranging benefits package, including: A generous pension contribution of up to 15%; an annual performance-related bonus; share schemes including free shares; discounted shopping benefits; 30 days’ holiday plus bank holidays; wellbeing initiatives and generous parental leave policies.

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, with opportunities to learn, grow and develop.

Data and Privacy We keep your data safe. We'll only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, at which time we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Values and Inclusion We are focused on creating a values-led culture and building a workforce that reflects the diversity of the customers and communities we serve. We are building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.