DescriptionThe Client Technology team own the technology roadmap that supports the Willis Client journey. The team has several inter-related delivery and operations workstreams across client portal capabilities and client records management.Within this globally distributed team this role will be lead the operational excellence of our Azure-based production platform. This is a key role responsible for ensuring service reliability, secure-by-design practices, and continuous improvement across our DevOps and service management functions. Reporting to the Head of Client Technology within CRB Business Technology you will work closely with cross-functional teams in an Agile environment to accept into production scalable, secure, and high-performing services.We are seeking a detailed oriented, process minded experienced Platform Operations Manager to lead our service management and DevOps practices to strengthen our production acceptance, proactively monitor and fix, improve customer satisfaction and to drive continuous improvement across our platform operations.The RoleService Management & ReliabilityOwn the cost, health and performance of the production environmentLead incident response, root cause analysis, and postmortem processesMonitor SLAs, SLOs, and KPIs for platform servicesDevOps & Release ManagementOversee CI/CD pipelines and ensure smooth and secure build acceptance into productionCollaborate with engineering teams to improve deployment processesChampion automation and infrastructure-as-code practicesPartner with security teams to ensure compliance, threat modelling, and secure deploymentsDrive adoption of secure coding, scanning, and monitoring tools across the platformContinuous ImprovementIdentify and implement improvements in operational workflowsDrive initiatives to reduce toil and improve system resilienceFoster a culture of learning and operational excellenceReporting & CommunicationProduce regular reports on KPIs, platform performance, incidents, and improvementsCommunicate effectively with stakeholders across engineering, product, and leadershipMaintain clear documentation of operational procedures and standardsTeam LeadershipManage and mentor a cross functional teamSupport career development and performance managementPromote collaboration and knowledge sharing across teamsQualificationsThe Requirements:Experience: EssentialProven experience in platform operations, DevOps, or SRE leadership rolesStrong expertise in Microsoft Azure PaaS services (e.g., App Services, Azure Functions, AKS, Azure DevOps)Solid understanding of Agile methodologies and cross-functional team collaborationExperience with monitoring, observability, and incident management toolsStrong grasp of security best practices and secure-by-design principlesExcellent communication, leadership, and stakeholder management skillsProven experience in end-user managementExperience: PreferableExperience with ITIL or other service management frameworksBackground in software engineering or systems architectureKnowledge of security and compliance in production environmentsCertifications in Azure (e.g., AZ-400, AZ-305) or ITILExperience with compliance frameworks (e.g., ISO 27001, SOC 2)Background in software engineering or systems architectureKnowledge of General Insurance (London Market / Lloyd’s and Industry) products and servicesSkills/otherExcellent interpersonal skills, including listening, verbal, and written communication with the ability to communicate effectively with all levels of the CompanyAt WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. #J-18808-Ljbffr