Overview

Position: Site Reliability Manager within PNC’s Site Reliability Center (SRC). Based in Farmers Branch, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Phoenix, AZ. The position is primarily based in a PNC location with responsibilities requiring weekly time in the office or in the field. Some responsibilities may be performed remotely at the manager’s discretion. Occasional travel may be needed. Schedule is Monday–Friday, 8:00am – 5:00pm. This position leads teams across 3 shifts for 24/7 support. Candidates are expected to be available for critical production issues as required, which may include off-shift hours and weekends.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

We’re looking for a highly skilled and proactive Technical Manager to lead a dynamic team supporting PNC’s enterprise-grade middleware platforms. You will drive incident resolution, platform stability, and cross-functional collaboration across RND, Test, QA, and Production environments. A key aspect is enabling teams to utilize Site Reliability Engineering principals and practices.

Middleware & Tooling Supported: WebSphere, Tomcat, IIS, uDeploy, GIT / Bitbucket, Jenkins / CI Pipeline.

Daily responsibilities include:

• Provide support for critical applications across all environments and lines of business running on PNC's middleware platform.
• Lead incident troubleshooting, resolution, and root cause analysis for middleware-related issues.
• Partner with vendors, platform engineers, and cross-functional tech teams to resolve complex problems efficiently.
• Analyze application and server configurations, identify performance and stability risks, and drive remediation efforts.
• Detect recurring incident patterns and propose long-term solutions to reduce operational toil.
• Guide and validate change requests, including technical impact analysis and risk mitigation aligned with PNC’s framework.
• Proactively monitor logs and events using Big Panda and other dashboards to identify potential issues before they impact operations.
• Develop, document, and improve workflows, policies, and procedures for streamlined incident response and knowledge transfer.
• Support patching cycles by identifying middleware and OS-related issues (WebSphere, Tomcat, Linux) and working with relevant teams to implement fixes.
• Actively participate in incident bridges and technical war rooms to ensure timely recovery and escalation.

Job-specific responsibilities also include leading a team of Site Reliability Engineers to implement, maintain, and improve monitoring, response sites, and infrastructure applications; recommending and facilitating infrastructure enhancements; and streamlining deployments through automated configuration management tools.

Responsibilities

• Lead a team of Site Reliability Engineers and oversee proactive reviews and audits of production sites, issue triage, and follow-up.
• Collaborate with cross-functional teams to design and implement scalable, highly available infrastructure.
• Mentor and develop staff to increase teamwork and meet business needs.

Qualifications

• Skills: Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Software Solutions, UX Design.
• Competencies: Analytical Thinking, Architecture, Application Maintenance, Emerging Technologies, IT Standards, Software Reliability Management, Technical Troubleshooting.
• Work Experience: Typically 5+ years of industry-relevant experience; at least 3 years of prior management experience. A university/college degree is usually required; in lieu of a degree, a comparable combination of education, certifications, and experience may be considered.
• Education: Bachelor’s degree.
• Certifications/Licenses: No required certifications or licenses specified.

Benefits

PNC offers a comprehensive range of benefits depending on eligibility, including medical/prescription coverage, dental and vision, life insurance, short and long-term protection, 401(k) with match, pension and stock purchase plans, flexible spending accounts, adoption and caregiving support, educational assistance, and wellness programs. Paid time off includes holidays, vacation, and leave in accordance with eligibility and law. For details, visit Your PNC Total Rewards.

Accommodations

If an accommodation is required to participate in the application process, please email AccommodationRequest@pnc.com with “accommodation request” in the subject line and include your name, the job ID, and your contact method. Calls for accommodation assistance are also available at 877-968-7762. All information provided will be kept confidential and used only to provide needed reasonable accommodations. PNC provides reasonable accommodations to employment applicants and qualified individuals who need an accommodation to perform essential functions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, veteran status, or other categories protected by law.

California

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