About The Role

There has never been a more exciting time to join RAC in our rapidly growing SMR division, as SMR Commercial Manager.

The SMR Commercial Manager plays a pivotal role in driving commercial performance and operational decision-making within RAC’s Service, Maintenance, and Repairs (SMR) division. Reporting to the SMR Commercial Director and working closely with the Senior Leadership Team, this role is responsible for delivering accurate, data-driven insights that influence tactical and strategic outcomes.
You'll operate on a flexible hybrid model out of our Bristol or Midlands offices.

Key Responsibilities

• Deliver timely, actionable analysis to support commercial and operational decisions.

• Investigate and explain margin, revenue, and conversion movements, using data to identify root causes and formulate corrective plans.

• Conduct analysis across key metrics including profitability & pricing, job cancellations, productivity, repair mix, and channel mix.

• Support weekly trading decisions with fast-turnaround insights and scenario modelling.

• Develop and test hypotheses to improve commercial outcomes.

• Collaborate with the SMR Data Team to evolve ad hoc analysis into scalable KPIs.

• Prepare and present weekly reports for senior stakeholders, ensuring clarity and commercial relevance.

• Support pricing strategies for new commercial agreements and product offerings.

• Own and maintain SMR business KPIs and ensure consistency in their definitions.

• Facilitate weekly trade process working across channel and operational owners to ensure the overall trade outlook is commercially and operationally sound.

What We’re Looking For

• Strong commercial mindset with a deep understanding of margins, pricing, and trade levers.

• Highly analytical and grounded in fact, with the ability to think critically and independently.

• Proven ability to solve complex problems using data and structured thinking.

• Comfortable making quick, tactical decisions in a fast-paced environment.

• Proficient in Excel, with the ability to manipulate and interpret large datasets.

• Confident communicator, capable of managing senior stakeholder conversations and presenting insights clearly.

• Resilient, adaptable, and self-motivated with a dynamic, positive attitude.

• Financial background advantageous but not essential.

This is a high-impact role for someone who thrives on solving problems, driving performance, and influencing commercial outcomes through data. If you’re commercially sharp, operationally aware, and ready to take ownership of key business challenges, we’d love to hear from you.

RAC also offers excellent benefits in addition to a competitive salary:

• FREE RAC Complete Breakdown Service from Day One.
• 25 days annual leave entitlement plus bank holidays.
• Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
• 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
• Enhanced Parental Leave
• Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
• Car salary sacrifice scheme – after 12 months of employment, whereyou’llenjoy significant tax savings, including electric vehicle options.
• Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.

When you join us, you will automatically be opted into our Colleague Share Scheme, called ‘Owning it together’. This is a unique opportunity for our colleagues to get rewarded for the outstanding work they deliver, to share in the future success of the RAC and is no ordinary work benefit, incentive, or bonus!