Overview

We are looking for a Social Media & Content Manager to work for a legal claim's client in Rawtenstall. It is Hybrid working 3 Days office / 2 WFH. This is a pivotal opportunity to shape the way the client communicates. You will manage both internal and external communications, blending strategy with hands-on delivery across newsletters, media relations, web, and social platforms. The role requires a strong writer and content creator who can translate complex, sensitive issues into accessible, engaging content, while safeguarding the brand and values.

Key Responsibilities

• Develop and implement a comprehensive communications strategy aligned with organisational goals.
• Manage internal newsletter to ensure employees and partners are informed, engaged, and aligned with company news and values.
• Oversee external communications, including press releases, media outreach, and PR campaigns — working effectively with a wide range of stakeholders.
• Draft, edit, and review content across formats: newsletters, speeches, web copy, video, thought leadership, and social media posts.
• Ensure consistency of messaging and tone across all channels by managing brand voice, style guidelines, and messaging frameworks.
• Manage social media channels: plan and schedule content, create reactive posts, monitor community engagement, and direct enquiries.
• Develop and distribute an external newsletter to keep veterans, partners, and supporters up to date.
• Monitor media coverage and communications metrics, and prepare clear reports on campaign effectiveness.
• Support the leadership team with speeches, public presentations, and thought leadership opportunities.
• Manage crisis communications, ensuring clear and timely messaging when issues arise.
• Collaborate with marketing, client support, and leadership teams to ensure communications are aligned with campaign and service goals.

Requirements

• Proven experience (minimum 3 years) in a social media, content, or communications role.
• Excellent writing, editing, and proofreading skills, with the ability to tailor tone for different audiences.
• Strong understanding of social media platforms (Meta, LinkedIn, X/Twitter, Instagram; TikTok desirable).
• Experience in media relations — drafting press releases and working with journalists.
• Skilled in planning and executing communications strategies, with the ability to measure effectiveness.
• Comfortable managing both proactive and reactive communications in sensitive or regulated environments.
• Strong organisational skills, with the ability to manage multiple projects and deadlines.
• A collaborative mindset — confident working with veterans, external partners, and internal leadership.
• Positive, proactive, and resilient, with a passion for VFV's mission.

Desirable but Not Essential

• Experience in the legal claims or veteran support sectors.
• Familiarity with GA4, social listening tools, or newsletter platforms (e.g. Mailchimp, HubSpot).
• Understanding of accessibility and inclusivity in communications.
• Experience handling crisis comms or reputational risk in past roles.

What They Offer

• A purpose-driven role where your work directly helps veterans who served in the UK military worldwide to access the support they deserve.
• Flexible, remote-first working with a supportive team culture.
• Opportunities for progression into a Head of Communications role as the team expands.
• 29 days holiday including bank holidays (+1 day per year of service).
• Company pension scheme.
• Early Friday finishes and flexible hours focused on outcomes, not clock-watching.

If you're a talented social media and communications professional looking for meaningful work and the chance to shape a growing brand, we'd love to hear from you