Social Media Specialist - Afternoon and Evening Concentrix Limited is looking for a Social Media Specialist to support VR experiences at our Belfast VR Hub. Join us to drive user satisfaction across social media and chat channels. Job Details

Location: Permanently site based at our Belfast VR Hub (BT1 3NR). Hours: 40 hours paid production scheduled between 1pm – 10pm, Monday to Sunday. Salary: £12.25 per hour. Benefits: Additional perks and company benefits to support your lifestyle. Eligibility to work: Must be legally authorised to work in the UK.

What you will do

Provide a 'white glove' experience to customers via phone, online forums, social media platforms, and product review platforms. Own and resolve issues for customers using the tools and resources provided. Deliver assistance in an engaging manner supporting customers at all experience levels. Provide professional responses to user comments and questions and resolve problems and issues. Act as an ambassador of the Client and their products, embracing culture and tone of voice in every interaction. Help identify opportunities to reduce customer effort and drive user satisfaction. Identify and understand customer pain‑points at the earliest opportunity. Monitor forum channels, review issues or concerns, and appropriately escalated/action those situations. Contribute to a knowledge base of resolution. Provide engagement activity support and overall community management services. Continuously monitor activity and interpret posts correctly, ensuring responses are tailored to the client and their products' brand personality. Create and promote engaging responses that encourage participation. Develop user‑generated content to ensure that the online community achieves its goals.

Qualifications

Professional experience or in-depth understanding of social media support. Fluent in English (B2 CEFR level) – English level requirement must be at least B2. Availability to work 5 days per week, between 1pm – 10pm. Typing speed of 55 WPM and accuracy of 95%. Experience or interest in virtual reality gaming is desirable.

Benefits

Discount on car and home insurance with AXA. 28 days paid holidays. Refer a friend incentive. Employee Assist Program – range of support and resources, accessed free. Wrkitplatform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources. PUREGYM Discount & 0% joining fee. Free healthcare cover for you and your dependents with pension (after one year). UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents. Employee Stock Purchase Plan (ESPP) allowing you to purchase Concentrix stock (CNXC).

Career Growth and Personal Development This full‑time position offers training and support in cutting‑edge technologies while you develop long‑term relationships in the VR space. Equal Opportunity Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. #J-18808-Ljbffr