Overview

bet365 is hiring for the technology department of the world’s favourite online sports betting brand. We are seeking a Software Product Development Manager for Player Account Management to shape the vision of the product, set and deliver new and enhanced software to our Members sites, and drive our plans to be the industry leader. You will lead the development and enhancement of the Members platform, ensuring it meets evolving user needs while aligning with strategic objectives. You will collaborate with cross-functional teams to drive the product vision and explore ideas to improve the platform, providing clear direction for developers across the full product lifecycle, from ideation through launch and beyond. This role supports our hybrid working from home policy.

Who you are

A dynamic and results-driven product professional with a passion for improving the customer experience and a track record in software development product management.

Preferred Skills, Qualifications and Experience

• Experience working within product management.
• Demonstrable experience of product launches and continuous improvement that achieves business objectives.
• Experience in delivering mobile application related products and services.
• Strong understanding of product lifecycles with a drive to understand the customer through continuous customer discovery and user research at all stages of the development lifecycle.
• Ability to drive and understand the customer through continuous customer discovery and user research at all stages of the development lifecycle.
• Strategic thinking and the ability to translate business goals into achievable product plans.
• Comfortable working in a fast-paced environment, multi-tasking and adapting to change.
• Knowledge and understanding of customer account management and the gambling industry.

Main Responsibilities

• Conduct comprehensive market research, competitor analysis and customer trend analysis using internal and external data sources to inform product decisions.
• Collaborate in the development and refinement of a product strategy and roadmap aligned with the company’s objectives and vision.
• Lead the end-to-end product development lifecycle from ideation through to launch, ensuring alignment with user needs and business goals.
• Produce effective product requirements and provide real-time consultancy to development teams, enabling timely and efficient delivery of high-quality solutions.
• Prioritise and manage workload effectively, regularly reviewing progress to ensure timely delivery and maximised value, with clear success metrics for products and initiatives.
• Focus on delivering exceptional customer experiences.
• Oversee ownership and monitoring of products and functionalities within the team, using defined objectives and KPIs to measure success and drive performance.
• Build and maintain strong relationships with stakeholders across the company to ensure alignment on product initiatives and address diverse needs.
• Challenge assumptions and decisions constructively to foster innovation and drive the department forward.

Employment type: Full-time | Seniority level: Mid-Senior level

Job location: Stoke-On-Trent, England, United Kingdom. This role is eligible for the Company’s hybrid working from home policy.

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