About The Opportunity

Contentful’s Solution Architects are principally outwards-facing. They are trusted advisors of technologists, developers, content creators and project/product managers. As a Solution Architect at Contentful, you’ll have the opportunity to work with international teams post-sale, from visionary brands to innovative digital agencies. Your technical guidance and product expertise will help customers make the right decisions and achieve success with their project. A reasonable expectation for travel to on-site visits would be up to 25%.

What to expect?

• Create and deliver technical enablement on product platform features to customers as well as providing consultative advice & recommendations on specific implementation use cases
• Identify and propose comprehensive solution designs to complex business problems after running customer discovery sessions
• Keep abreast of Contentful product developments and synthesise these into best practices, workshops & enablement materials for our customers
• Create prototypes or code examples to facilitate customer onboarding and to support projects
• Maintain a foundational understanding of technologies related to Contentful as well as staying up to date with industry trends
• Continuously seek, synthesise and communicate customer product feedback to our Product Management, Engineering, and Marketing teams
• Support engagement managers on quoting and scoping of SOWs
• Partner with Sales, Customer Success Managers and Solution Engineers, to ensure a successful customer experience with Contentful
• Continuously improve your professional skills through activities such as training, reading and seeking mentorship from others

What You Need To Be Successful

• At least 2 years as an SA or at least 4 years in a similar customer-facing role, for example as a technical consultant, solution engineer or implementation engineer at an API-first (REST, GraphQL) SaaS company
• Professional experience working on projects that utilize microservices-based architectures, transitioning away from monolithic architectures
• Experience working on digital experiences beyond the web is a plus
• Basic developer skills in JavaScript ES6, Ruby, Node.js, .NET, Swift, Java, Python or PHP
• Some experience with modern JS/React frameworks: NextJS, NuxtJS, Remix, Vue or Angular. Understanding of web rendering technologies; Server-side, client-side, hybrid rendering and Static Site Generation including ISR (e.g. Gatsby)
• Some professional experience with content management systems and a solid understanding of headless CMS architecture & best practices for building content-driven applications
• Bachelor’s Degree or equivalent experience (Engineering, Computer Science, or a related field)
• Comfortable working in a fast-paced environment with multiple customer engagements at once
• Strong interpersonal, presentation and persuasive skills with the ability to build diverse relationships and influence technical and non-technical audiences
• The ability to work both autonomously and with a team to drive customer results
• Fluency in English and German

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and team activities
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.