Job Title: Solution Architect

Location: Bristol

Salary: £70,929 - £78,810

Hours: Full time

Working Pattern: Hybrid, 40% (or two days) in office a week.

About us

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever‑changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too…

About this opportunity

Consumer Servicing & Engagement (CS&E) Platform delivers a unified digital servicing proposition for personal customers on the device of their choosing, giving the best digital customer experience to increase engagement and options for self‑service. We build deeper and more trusted relationships with our customers and support them to improve their financial lives by offering valuable, engaging and human‑like digital banking experiences. We grow customer satisfaction and trust through simple, helpful and personalised experiences that they love. We provide and guide customers to complete and easy‑to‑use self‑serve offerings where they can do (almost) everything they want within digital. We deepen valued customer relationships, helping them build financial resilience, by understanding what they need and when.

What you’ll do

• Lead the solution architecture of solutions for products that deliver customer value and meet our quality, resilience, financial and technical objectives.
• Analyse options and implementation alternatives to propose solutions and create designs using relevant architectural building blocks delivering modernised architectures.
• Align with architectural standards, best practices, principles and patterns and support the development of local standards and patterns as required. Where it is not possible to align with standards and patterns ensure an agreed position is reached, and technical debt or non‑compliance is captured.
• Provide technical direction or guidance to engineering teams on architectural solutions.
• Ensure solutions are resilient, secure and scalable, meeting key non‑functional requirements which align with enterprise architecture and our technology strategy.
• Identify and help mitigate risks associated with solution architecture driving resolution through architectural or agile practices.
• Identify shortcomings, suggest improvements and implement approved revisions to current compliance processes, systems and procedures within assigned unit and/or field.
• Makes a significant improvement on short‑term or long‑term business performance by recommending authoritative technical and/or professional solutions.
• Manages various team activities, ensures regulatory compliance, liaises with internal risk management, supports compliance policy.

What you’ll need

• Technical proficiency: Deep understanding of various technologies, including cloud services, modern application architectures, cybersecurity, and new technologies like AI.
• Systems thinking and architectural craft: Ability to understand and model complex systems, recognize patterns, and craft scalable, secure and robust architectures.
• Demonstrated ability to effectively communicate with collaborators, explain technical concepts to non‑technical audiences, and lead teams.
• Strong delivery leadership skills to guide teams, make strategic decisions, and drive projects to completion.
• Excellent knowledge of the data technology of complex enterprise systems, modern cloud‑hosted data solutions, integration and data and event stream technologies.

It would be great if you had any of the following

• Hands on experience with infrastructure as code such as Terraform, Chef, Puppet, Ansible.
• Experience in building CI/CD pipelines to deliver changes incrementally to production.
• Exposure and/or experience with cloud technologies Google Cloud Platform (GCP) or others (AWS, ICP/OCP, Azure).

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%.
• Annual bonus award, subject to Group performance.
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top.
• A range of wellbeing initiatives and generous parental leave policies.

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!