About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Solution Consultant

Location: National - Home based

Contract Type: Permanent

Salary Package: £55,000 - £65,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose

Reporting to the Technical Director, will be expected to take a pivotal role in customer engagement, supporting the consultative sale process through the stages of: requirements gathering; solution development and workflow definition; commercial modelling; and customer presentation, including objection handling. Further assisting with the customer on-boarding process in terms of solution delivery and staff on boarding in terms of support the ongoing education of the wider Flow AI sales community.

Key responsibilities

• Opportunity Support
  • Assist the Flow AI sales community with the customer engagement where a subject matter expert presence is required to support customer discussions.
  • Support the Flow AI sales person with the customer presentation delivery, with the Flow AI sales lead taking the main lead in the presentation, and the Solution Architect providing support for the SME sections.
  • Assist the opportunity development through answering questions/queries from the customer and the general management of objections.
• Solution Design and Alignment
  • Lead the data gathering process, either through directing the sales person in the information being requested from the customer, or by direct engagement with the client.
  • Data gathering scope to include due diligence reviews of existing customer and/or competitor operations.
  • Lead solution development efforts, including:
    • Full solution design: people, process and technology;
    • Optimum service model approach: on-site, off-site, hybrid.
  • Ensure that operational and post sales teams are engaged in customer solution development, gaining agreement that what is being proposed is achievable.
  • Amend the proposed solution to the customer in line with the evolution of the customer requirements during the sales engagement process.
  • Develop the commercial model using approved pricing templates, to support the solution and resulting proposal content, in conjunction with the wider Flow AI commercial team.
  • Ensure that any customer pricing is signed-off against company policy.
• Sales Enablement
  • Support customer presentation creation through the development of the solution sections, (Flow AI content specialist and sales lead to provide the wider presentation content).
  • Work with the bid management and content specialist to create accurate and compelling marketing, proposal and bid content for customer submission.
  • Support the Bid Management team in the review of customer RFP/RFI questions in relation to Flow AI solutions, ensuring that solutions are able to meet the customer requirements.
  • Support the Opportunity Review Board, or equivalent, to gain a bid go/no-go decision.
  • Contribute content and technical responses to the Bid Management Team in a timely manner for large RFP/RFIs and customer proposals.
• Solution Delivery Support
  • As part of the contracting process, produce Statement of Work documentation in line with the agreed delivery requirements of the customer.
  • Produce clear solution build documentation in line with the agreed delivery requirements of the customer for post-sales and delivery teams.
  • Provide a comprehensive hand-over of agreed customer solution to Client Services Manager, Project Management and Post Sales team for mobilisation and ongoing contract management.
  • Review, triage and where appropriate directly solve technical issues relating to existing solution. Communicating clearly to both Flow AI and customer key stakeholders.
• Portfolio development
  • Support the review and onboarding of new technologies to expand the technology portfolio and wider Flow AI proposition.
  • Undertake training for new technologies and gain necessary accreditation and certificates to support.
  • Help build pre-defined workflow/solutions with existing technologies.
  • Build demonstrations to support the sales activity.

Skills and experience

• Organised, structured and analytical approach to task.
• Ability to build internal relationships and work on a cross departmental basis.
• Good written communication skills.
• Good numeric and commercial acumen.
• Ability to engage with customers in a positive manner to enable information gathering, solution explanation and objection handling.
• Flexible approach to customer problem solving.
• Excellent organisational skills, able to encourage other team members to meet given deadlines against the customer requirements.
• Energetic and positive work-ethic.
• Experience in a similar role.
• Technical experience of designing and building solutions using IDP systems, EDMS, Hybrid Mail systems, Scan workflows, RPA; Experience of any of the following and advantage:
• Tungsten Total Agility
• TA One/Funasset Hybrid Mail
• Develop Documents
• Docuware
• IBML Capture Suite
• Experience of delivering digital workflow solutions and document services across multiple sectors; Experience in Financial Services, Legal, Healthcare, Government, Housing, Utilities, Policing and Defence advantageous.
• Deep understanding of business process automation and document workflow solutions - and associated technologies - with the ability to apply Flow AI’s capabilities to customer situations desirable.
• A good understanding of how to design solution with robust data segregation, security, protection and governance is a must.
• Commercially aware, with ability to translate services within Flow AI portfolio into viable customer solutions.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life