Overview

Justt is a leader in the chargeback automation industry, providing hands-free solutions to help merchants reclaim their revenue. Our AI-driven platform addresses payment disputes efficiently and accurately, allowing our clients to focus on their core business activities. We are a forward-thinking company that values innovation, responsibility, and fairness.

We're seeking an experienced, independent Solution Engineer to join our dynamic London team

This is a critical role requiring complete ownership of complex technical processes—from initial pre-sales through full customer onboarding. The ideal candidate is a seasoned professional with exceptional communication skills and the ability to lead processes independently in a fast-paced startup environment.

Responsibilities

• Lead Technical Sales Processes: Take full ownership of the technical aspects of sales cycles, including deep understanding of customer requirements and matching the right solutions
• Conduct professional product demonstrations and technical workshops for prospective clients
• Develop and present customized solutions that address specific client challenges and business objectives
• Technical Implementation & Onboarding: Lead complete technical implementation of Justt\'s solutions for new clients, ensuring seamless integration with existing systems
• Provide comprehensive training and ongoing support to ensure clients maximize value from our solutions
• Proactively identify and resolve technical challenges throughout the onboarding process
• Cross-Functional Collaboration: Work closely with sales, product, customer success, and engineering teams to exceed client expectations
• Contribute to the development of technical documentation and training materials

Qualifications

• 5+ years of proven experience in solution engineering, pre-sales, or technical consulting roles
• 2 years in fintech - Bonus!
• Deep understanding of AI-powered solutions, payment processing systems, and their applications in fraud prevention, chargeback management, and dispute resolution
• Technical Skills: Proven experience with integration processes, APIs, and data mapping
• Problem-solving: Strong problem-solving abilities and a critical thinking approach to client challenges
• Personal Qualities: Exceptional communication and presentation skills; ability to explain complex technical concepts to both technical and non-technical stakeholders; independence and proactivity; ability to manage multiple projects in a rapidly changing environment; cultural fit for our London office and fast-paced startup atmosphere; fluency in English (additional languages are advantageous)

Role Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Engineering

Note: This listing excludes boilerplate references and non-job-related lines to ensure focus on responsibilities and requirements.