Overview

As a Solutions Architect at Ascom, you will play a critical role at the intersection of Sales and Professional Services, supporting our mission to improve patient care through innovative technology. You will work closely with cross-functional teams, especially Sales to assess customer needs and design tailored solutions that deliver measurable value for our customers.

Opportunities and Responsibilities

• Assess customers’ clinical, business, and technical requirements to develop fit-for-purpose solution architectures
• Collaborate with Sales to articulate and gain support for proposed solutions and associated services
• Proactively recommend value-added services that enhance the customer offering, including implementation, workflow consultancy, education, and ongoing support
• Position Ascom’s solutions across the entire portfolio, tailoring recommendations to specific customer strategies and environments
• Serve as a key link between Product Marketing and Sales to ensure alignment in customer value delivery
• Capture and relay market feedback to product development to influence future innovations
• Work closely with subject matter experts and sales colleagues to ensure high-quality, sustainable solution design
• Coordinate with procurement regarding third-party product integration and contracting as needed
• Support seamless transition from sales to delivery by engaging Ascom’s Professional Services team early in the process
• Introduce and support Project Managers during delivery to ensure consistent, high-quality execution
• Assist in evaluating project outcomes, including profitability and effectiveness of scope and delivery
• Participate in post-project reviews to drive continuous improvement in service and solution design
• Support Sales with all activities including meetings, demonstrations, exhibitions and quote generation as required

Skills And Competencies

• Excellent interpersonal and collaboration skills
• Experience working with multidisciplinary teams in operational healthcare environments is highly desirable
• Excellent communication skills, including presentation and influencing skills
• Ability to work independently and have a strong social presence with team interaction
• Strong network knowledge (understanding of IP networks and WiFi highly desirable, any certifications such as CCNA or CWNA would be desirable)
• Knowledge of servers, virtualization and cloud would be desirable
• Strong understanding of structured cabling, installation practices, and applicable standards (e.g., BS EN 50173, TIA/EIA standards) highly desirable
• Understanding of Electrical Installations and/or Electronic Engineering (e.g., BS 7671 standards) highly desirable
• Knowledge or hands on experience with NEC contracts (e.g., NEC3/NEC4) highly desirable
• Knowledge of Ascom products and solutions would be highly desirable

Qualifications And Experience

• A recognised engineering or technical qualification
• 2–5 years of experience in healthcare technology sales, clinical professional services, or network infrastructure environments
• Hands-on experience in customer-facing roles, ideally within medical or clinical technology contexts
• Familiarity with Nurse Call systems and workflows in healthcare settings is highly advantageous
• Proven success working cross-functionally in fast-paced, customer-focused environments

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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