Responsibilities

• Strong background in contact center platforms (CCaaS/IVR) and conversational AI/NLP technologies


• Proficiency with cloud platforms (ideally AWS) and modern architecture paradigms (microservices, APIs, event-driven design)


• Ability to communicate complex architectural concepts and trade-offs to executive, technical, and non-technical stakeholders


• Familiarity with speech recognition, text-to-speech, dialog orchestration and AI/ML pipelines


• Expertise in designing and guiding large-scale software programs using SAFe Agile methodologies


• Proficiency in leading software planning, estimation, and setting technical direction for distributed teams


• Skilled at reducing deployment complexity through standardization, automation, and ephemeral infrastructure design

Qualifications

• 8+ years of hands-on architecture experience in designing voice-based enterprise applications


• Deep experience in application/system architecture, preferably within large-scale enterprise environments


• Proven track record of engineering leadership and delivering technology solutions in a fast-paced, global environment


• Strong organizational, interpersonal, and influencing skills, with a collaborative mindset


• Experience using customer and usability feedback to drive continuous product and platform improvements

Hybrid role in London- 2/3 days onsite in a week.