Solutions Architect - Professional Services (London or Madrid)

Torq is a fast-growing cybersecurity company with 500% growth in customers and 300% revenue growth since 2023. We are looking for a Senior Solutions Architect to join our growing Professional Services organization for EMEA. This is a remote role but candidates should be based in the U.K., (preferably London), or Spain.

Life at Torq is all gas, no brakes. We're a team of relentless, collaborative go-getters pushing the boundaries of what's possible for security automation. Every role is an essential driver of Torq's success as the AI-native autonomous SecOps platform of choice for security teams across the Fortune 500.

Key Responsibilities:

• Implement Torq for our customers, ensuring a high quality of customer experience.
• Act as the primary point of contact for key clients, building and maintaining strong relationships.
• Provide technical guidance and expertise to the professional services team and clients.
• Understand customer needs and requirements, providing tailored solutions to meet their cybersecurity and automation objectives.
• Conduct regular status meetings and progress reviews with clients, ensuring transparency and effective communication.
• Identify and mitigate project risks and issues, ensuring proactive problem-solving.
• Support the sales team in scoping and proposing professional services engagements.
• Contribute to the development of new service offerings and enhancements to existing services.
• Enable our partners to deliver services by providing them with the necessary training, resources, and support.

Qualifications:

• 5+ years of experience in professional services, project management, or consulting roles within the cybersecurity space
• SOAR experience, i.e., XSOAR, Phantom
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Python
• Customer-facing experience
• Strong problem-solving abilities and a strategic mindset.
• Strong organizational and time management skills, with the ability to juggle competing priorities while working with multiple strategic opportunities and customers.

Preferred Qualifications:

• Experience with multiple cybersecurity solutions and experience in implementing SOC applications.
• Experience with Python, Bash, Golang.
• Relevant certifications (e.g., CISSP, CISM, PMP).

As an equal opportunity employer, we are committed to a team defined and empowered by diversity. We consider qualified applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.