Solutions Architect

Salary: £55,000–£65,000 per annum

Hybrid Working: 3 days in office, 2 days WFH

Leading membership association seeks a highly experienced Technology Solutions Architect to join their technology division. This is a crucial role to shape and guide how the association maximises the use of existing or new system platforms.

The role manages external systems supplier contracts, seeks opportunities to optimise system functionality, oversees systems integration activity, and ensures the security, stability, governance and compliance of their business systems. The role develops and integrates technology across the organisation. The role requires a strategic perspective, examining the bigger picture to optimise how their various systems connect, where they need to improve, and how technology can support organisational goals. This is a growth role and reflects their desire to make more efficient use of the cloud systems and platforms they have outside of their core IT environment.

Responsibilities

• Bring a strong technical mindset to analyse, interpret, and communicate system requirements, ensuring effective liaison with third-party technology providers
• Apply critical thinking and working knowledge of information security principles to assess and challenge technical decisions made by both internal team members and external vendors, ensuring that system integrations and data handling meet security, compliance, and quality standards
• Lead on the operationalisation of system integrations, working collaboratively with internal stakeholders and external suppliers
• Support and work with the Technology Manager to provide expert support to various departments in understanding and utilising different systems and platforms
• Act as a liaison between technical and various teams to ensure clear communication and understanding of requirements
• Identify opportunities for process improvements and system enhancements
• Provide regular updates to stakeholders on system-related activities, improvements, and challenges
• Work closely with different teams to understand their requirements and ensure they maximise the functionality of the systems and platforms they use
• Evaluate and implement software and technology solutions to meet user and business needs, considering cost, scalability, and compatibility

Qualifications

• Knowledge of how a workplace runs that is built on a diverse range of platforms
• Systems used include Business Central, HiBob, Salesforce and related applications, Asana, Concept, Exclaimer, Cisco Meraki, Adobe, Conga, Miro, Tableau; experience integrating these is highly advantageous
• Strong understanding of systems integration, data flows, and interoperability across business platforms
• Ideally educated to degree level or equivalent
• Understanding of the principles that maintain system security
• Understanding of and experience with Data Protection and GDPR
• Experience in managing Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) with external Business Systems Providers
• Experience in troubleshooting system issues and coordinating problem resolution with suppliers and/or service providers
• Experience administering a wide range of business systems, including Salesforce, HR and Finance Systems
• Experience in managing contracts and relationships with suppliers
• Experience in leading technology projects from inception to implementation