Solutions Architect

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Overview

Ascom West Midlands, United Kingdom

Empowering Healthcare Through Innovation. Ascom is on a mission to improve patient care through cutting-edge communication and workflow technology. The role of Solutions Architect sits at the heart of the Sales and Professional Services teams — translating clinical, business, and technical needs into tailored solutions that deliver measurable impact. This position focuses on advanced Nurse Call and software solutions that support critical communication in hospitals and acute care settings.

If you’re a self-starter with a passion for healthcare technology, we want to hear from you.

What You’ll Do

  • Assess customer requirements and design fit-for-purpose solution architectures
  • Collaborate with Sales to present and gain buy-in for proposed solutions
  • Recommend value-added services (implementation, consultancy, education, support)
  • Tailor Ascom’s full portfolio to customer strategies and environments
  • Act as a bridge between Product Marketing and Sales to ensure value alignment
  • Capture market feedback to influence future product development
  • Support seamless transition from sales to delivery with Professional Services
  • Introduce and support Project Managers during implementation
  • Evaluate project outcomes and contribute to continuous improvement
  • Support Sales activities including meetings, demos, exhibitions, and quotes

What You Bring

  • Recognised engineering or technical qualification
  • 2–5 years’ experience in healthcare tech, clinical services, or network infrastructure
  • Hands-on experience in customer-facing roles, ideally in medical/clinical tech
  • Familiarity with Nurse Call systems and healthcare workflows
  • Strong interpersonal, presentation, and influencing skills
  • Ability to work independently and collaboratively across teams
  • Technical knowledge in: Servers, virtualization, cloud
  • Structured cabling and installation standards (BS EN 50173, TIA/EIA)
  • Electrical installations (BS 7671)
  • NEC contracts (NEC3/NEC4)
  • Ascom products (highly desirable)

What to Expect

  • A flexible, customer-focused role with regular UK travel (overnight stays required)
  • Visits to Ascom’s Head Office in Lichfield
  • A collaborative, purpose-driven team environment
  • Opportunities to shape real-world healthcare outcomes through technology

Ready to Make a Difference?

Join Ascom and help transform the way healthcare communicates. Your expertise could be the key to better patient outcomes.

Additional Details

  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting and Medical Equipment Manufacturing
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Location:
West Midlands, England, United Kingdom
Salary:
£125,000 - £150,000
Job Type:
FullTime
Category:
IT & Technology

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