Atlassian is seeking a Solutions Engineer, SMB (DACH) to join their team.

Working at Atlassian: Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities.

Overview: This is a remote position based in the UK. Atlassian has built a billion dollar, fast-growing business based on high-quality products, free trials and a focus on customer satisfaction.

Responsibilities: As a Solutions Engineer, you will work directly with land and expand SMB customers, service requests sent by email and through chat, schedule and run video calls to provide product introductions, and provide customer insights for most cases.

• Work directly with land and expand SMB customers
• Service requests sent by email and through chat (Intercom)
• Schedule and run video calls (Zoom) to provide product introductions, discover what the customer needs, or give in-depth demos
• Staff multiple weekly Q&A sessions for our product demos
• Run outbound calls for department-led marketing projects
• Assist other teams with product questions
• Provide customer insights for most cases, turning feedback and customer metadata into relevant insights for our Marketers and Product Managers

Qualifications: The ideal candidate has 3-4 years experience in a customer-facing role within a high-growth technology company, is proficient in the German Language, and has experience working in an Agile environment.

• 3-4 years experience in a customer-facing role within a high-growth technology company
• Work across email, chat, and phone
• Use knowledge to interpret customer questions into recommended solutions
• Interpret buyer problems into potential actionable changes for internal teams
• Passion for looking for solutions, driving relationships with relevant stakeholders, and leading experiments where you identify the need for improvement
• Experience working in an Agile, always evolving environment
• Be proficient in the German Language, preferably at a native speaker level

Desirable Skills: Familiarity with Atlassian tools, specifically Jira, Jira Service Management, and Confluence, and experience managing a service request queue.

• Familiarity with Atlassian tools, specifically, Jira, Jira Service Management, and Confluence as a user or site admin
• Experience managing a service request queue and assisting customers with online and phone correspondence
• Familiarity with DevOps and ITSM

Benefits & Perks: Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community.

About Atlassian: Atlassian is motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.