Spa Business Partner

Department: Retail

Employment Type: Permanent - Full Time

Location: All Brands, North & Scotland

Description

The spa business partner role will be key in supporting our valued spa partners — both in the luxury and core segments — to deliver against commercial targets, elevate the guest experience, and bring the ELEMIS brand to life across the region.

You will act as the primary contact for their designated region, responsible for coaching and supporting spa accounts to achieve your sales and treatment KPIs, ensuring flawless brand execution and sell through, and identifying growth opportunities through strategic partnership.

Your role is pivotal in securing luxury spa partnerships and driving new business opportunities to expand our spa footprint.

Key Responsibilities

• Commercial & Business Development: Achieve and exceed sales targets, profitability goals, and KPIs. Lead monthly business reviews with accounts, using data to drive performance improvements.
• Provide a commercially focused business, marketing, training, and activation plan for account portfolio, to drive retail and treatment sales.
• Client Relationship Management: Serve as the primary point of contact for spa partners, ensuring consistent, high-level support. Build trusted relationships with spa directors, owners, and therapists to foster long-term loyalty.
• Conducting regular onsite visits to monitor standards, performance, and engagement.
• Act as a brand ambassador, representing the company at industry events and client meetings.
• Operational Leadership: Audit spa locations to ensure compliance with brand protocols, treatment delivery, and retail standards.
• Oversee promotional and marketing activity execution, ensuring ROI alignment and brand consistency.
• Train and mentor spa partner teams on sales techniques, refresh treatment knowledge, and customer experience excellence.
• Inspire spa and salon partners by instilling brand and product knowledge initiatives through workshops and events.
• Ensure assigned account portfolio conforms to ELEMIS brand standards by monitoring each partners social media, website and premises on a regular basis.
• Work in conjunction with the spa leader to deliver and implement new tools and initiatives to drive incremental revenue across your designated territory
• Maximise time management and minimise business costs by executing an effective journey plan.
• New Business Development & Territory Expansion: Identify, prospect, and secure new spa, salon, and wellness business partnerships within the region. Deliver compelling pitches and proposals that align with brand standards and client objectives. Sustainability Responsibility
• Ensure all duties carried out and actions completed in every aspect of your role, contribute to the short and long-term Sustainability Goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars
• Always keep sustainable messaging at the forefront of education and brand awareness within the sales team and partners
• Work with Spa and Salon partners to manage frequency of orders to reduce packaging and emissions

Skills, Knowledge and Expertise

• Minimum 3 years of experience in sales, business development, or regional management in the spa, beauty, or wellness sector.
• Demonstrated success in winning and launching new business partnerships.
• Strong understanding of skincare, treatments, spa operations, and luxury retail environments.
• Excellent negotiation, presentation, and relationship-building skills.
• Commercially sharp with the ability to interpret sales data and act accordingly.
• Comfortable with frequent travel and field-based work.
• Full, clean driving license

What We Offer You!*

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L\'OCCITANE Group products (including L\'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Bonus/Commission Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!

*Some benefit eligibility is based on length of service or contract type