Spanish-speaking Consumer Relations Representative (5 months FTC)

At Deckers Brands, every employee can bring their authentic self, be valued and supported, as a whole person, at work and beyond. Our commitment is to deliver exceptional results, create an inclusive workplace, and positively impact communities and the world around us.

The Role:

As the Consumer Relations Representative, you will provide seamless customer service to our customers across brands: HOKA, UGG, Teva.

We seek friendly and courteous team members to act as advocates for our brands when communicating with consumers via telephone, email, web chat, and social media.

This is a multi-lingual role requiring written and oral fluency in Spanish and English.

Your Impact:

• Provide excellent, proactive customer service at all contact points, ensuring seamless communication via telephone, email, web chat, and social media.
• Act as a country specialist for your market, advising on current trends and local knowledge.
• Collaborate closely with the Customer Resolution team to ensure order fulfillment.
• Analyze consumer feedback to cultivate process improvements for a better consumer experience.
• Engage in consumer experience projects with the wider business.
• Promote team spirit by demonstrating teamwork and supporting colleagues.

Come as You Are:

We celebrate diversity and are committed to an inclusive, equitable workplace where all employees can be authentic. Bringing different perspectives makes us stronger and better together.

Who You Are:

• An adaptable individual and a team player.
• An excellent communicator and collaborator across stakeholders.
• A self-starter with passion, enthusiasm, and focus.
• A proactive problem solver with a customer-centric mindset.
• Detail-oriented and capable of resolving queries via phone, email, or online chat.

We Would Love to Hear from People with:

• Previous experience in a customer service role is a plus.
• An interest in fashion and our brands.
• Availability to start on 8 September 2025.
• Fluency in Spanish and English, both written and oral.

What We Will Give You:

• 27 days of holidays per year plus bank holidays and some time off, including half-day Fridays when work is complete.
• Extras, discounts, perks, and volunteering opportunities.
• Growth and development opportunities, including a Global Mentorship Program.
• Hybrid and flexible working environment.

Equal Employment Opportunity: We value diversity and are committed to an inclusive environment. We welcome applicants of all backgrounds, identities, and abilities.

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