Specialty Claims Crime Prevention Consultant

Join to apply for the Specialty Claims Crime Prevention Consultant role at Allianz UK.

We have a fantastic opportunity to join our Claims Validation Team. In this remote role, you will ensure the quality of business written across our general portfolios by delivering internal and external systems and processes that validate risk and customer information at key points in the customer journey. You will also help create a strategic competitive advantage by deploying class‑leading fraud management practices.

Salary: Circa £33,000 per annum, based on relevant experience, skills for the role, and location. Pay is only one part of our total reward package.

What you will do

• Carry out fraud investigations on referrals from various internal and external sources to identify cases for investigation.
• Manage a portfolio and oversee the full end‑to‑end investigation process, from referral through to final outcome.
• Maintain effective communication with customers and third parties, ensuring accurate and timely correspondence.
• Record values, costs, and trends accurately in line with the Fraud Database MI process.
• Work with frontline teams to build awareness and understanding of fraud risks, supporting a strong first line of defence.
• Share experience and knowledge with other investigators to improve overall capability.
• Support delivery of the Anti‑Fraud Strategy by implementing improvements within the fraud‑handling process.
• Identify high‑value fraud risks and monitor existing fraud tools, researching and developing new ones.
• Build and maintain strong industry relationships and represent Allianz at relevant meetings and focus groups.

Essential Skills

• Strong understanding of end‑to‑end claims processes and products.
• Excellent customer service, relationship‑building and communication skills.
• Strong investigative, analytical and problem‑solving abilities.
• Effective organisational and time‑management skills.
• A proactive, can‑do attitude with a passion for learning and fighting fraud.
• 2–3 years of claim fraud handling experience or experience working in a fraud environment.
• Experience and knowledge of fraud prevention systems and familiarity with IFED processes.

Desirable Skills

• Experience handling risk‑related pet insurance claims.
• Experience working with loss adjusters.
• Experience using generative AI tools (e.g., onsite webchat, chatbot systems and customer journey platforms).
• CII or fraud qualification.

What We Offer

• Hybrid working and flexible options.
• Annual performance‑related bonus.
• Contributory pension scheme.
• Development days and training.
• Up to 50% discount on a range of insurance products.
• Retail discounts and volunteering days.

Our Ways of Working

We support hybrid work patterns, balance customer and personal needs, and aim to help innovation, creativity and work‑life balance. All employees are covered by our ABIs flexible working charter.

Integrity, Fairness, Inclusion & Trust

We believe in fostering an inclusive workforce and are proud to be an equal‑opportunity employer. We are senior in gender equity, disability confidence, diversity, and our wide range of accreditations reflects that commitment. We welcome neurodivergent and disabled candidates and provide tailored adjustments to ensure success.

Contact & Application

For any inquiries or to submit your application, please contact Georgie Hill or email Hr‑recruitment@allianz.co.uk.

Closing date: 27 Oct 25. We reserve the right to close early if enough applications are received.