Sr. Labour Relations Manager, Employee Experience & Relations UK & IE

Amazon Manchester, England, United Kingdom

This is a full‑time position that requires significant travel – up to 50% of the time over the course of the year, primarily within the UK and Ireland, and occasionally in Europe. The base location is flexible within the UK to accommodate the travel needs.

At Amazon, we work to be the most customer‑centric company on Earth. To achieve that, we need exceptionally talented, bright, and driven people. The Sr. Labour Relations Manager role requires an individual with extensive employee and labour relations experience, deep subject‑matter expertise, strong leadership, communication and interpersonal skills. These competencies enable the person to manage a broad spectrum of ER issues independently and to collaborate with employees and partners across Amazon’s wide geographic and cultural scope.

Central Objectives

• Ensure fair, respectful, and consistent treatment of all employees in line with our core business values, policies, and objectives.
• Support the objective through proactive and reactive initiatives.
• Partner with senior managers and People Experience & Technology (PXT) teams to create and sustain positive employee relations programs and best practices.
• Facilitate employee listening sessions, focus groups, and design/deliver training programs.
• Analyze large amounts of quantitative and qualitative data to identify root causes, recognize patterns, and develop innovative solutions; provide executive‑level messaging, reports and presentations to PXT and business leaders.
• Proactively enhance the employee experience by addressing concerns early, de‑escalating and resolving workplace issues before they become critical.
• Act as a project manager on proactive initiatives that improve employee relations and engagement.
• Handle critical employee relations issues that are highly sensitive and require limited time.
• Balance time between proactive efforts and urgent response.

Key Job Responsibilities

• Support strategy development with the Head of Country, PXT and Ops leaders, and EXR Business Line Principals.
• Collaborate with EXR Business Partners and national leaders to deliver country‑specific goals and key initiatives.
• Utilise employee and labour relations expertise to identify risks, predict issues, and develop mitigation strategies for the entire country.
• Monitor internal EXR environment through standard tools and mechanisms, and educate stakeholders to strengthen the voice of EXR in decision‑making processes.
• Build and maintain influential relationships with Operations and PXT leaders and other key stakeholders.
• Independently manage projects and initiatives aimed at improving the associate and driver experience.
• Challenge local and current practices to develop innovative and standardised ER solutions.
• Implement tools and processes to enhance the efficiency and effectiveness of the ER team.

Basic Qualifications

• University degree and experience in employee relations, labour relations, or employment law with an emphasis on labour.
• UK labour and employment law knowledge.
• Experience managing complex projects and/or programmes within a matrix environment.
• Experience in change management, leadership, negotiation, and influencing skills.
• Experience working on labour and employee relations matters in a unionised environment at the national level.
• Experience working with third‑party contractor workforces.
• Experience analysing metrics and assessing sentiment data to find root causes and develop short‑, medium‑ and long‑term plans.

Preferred Qualifications

• Experience with analytical tools and the ability to dive deep into metrics and reporting.
• Master’s degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field.
• Experience managing and developing teams.
• Experience dealing well with ambiguity, prioritising needs and delivering measurable results in an agile environment.
• Experience with high‑level negotiation and successful internal and external relationship management.
• Capable of working independently in fast‑paced, ambiguous environments.
• Strong team player.
• Excellent writing skills and communication skills with all levels of stakeholders.

Equal Opportunity

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Job ID: A3106886