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About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Working with the SAM and AM for EMEA Original Content to support the growth and development of our One4all Products across multiple markets.

We are seeking a detail-oriented and proactive Product Administrator to support the product team in managing and maintaining product data, assisting in the execution of product lifecycle processes, and coordinating with cross-functional teams. The ideal candidate will play a key role in ensuring product information is accurate , up-to-date, and aligned with business goals

Responsibilities

• Monitor and report on product data quality, flagging inconsistencies or errors for resolution.
• Support product managers in preparing reports, presentations, and analysis on product performance.
• Weekly sales reports across the suite of Products and monthly redemption report updates.
• Weekly product reporting
• Activations
• Exchanges
• Quality checking of data outputs
• Product performance reporting (monthly)
• Customer services outcome code analysis (monthly)
• Partner activity reports (monthly)
• Collation of Google analytics from Marketing (monthly)
• Product set-up administration; Ensure timely and accurate SKU setup and attribute management.
• Customers service liaison lead and tracking of customer services escalations. Coordination of investigation, raising of tickets and escalation to wider Product team.
• Ticket creation for platform and app issues to be raised to Engineering teams
• Owner of FAQ updates and improvements; reviewing article content, volume and key words via the Helpscout platform
• Trust Pilot feedback analysis; drive improvements with CS, start internal investigations, raise feedback for roadmap
• App review feedback analysis and collation of details for prod roadmap or internal investigation
• Peg review and analysis of planogram allocation within DPs (plus issuance of report to Marketing)
• Competitors audit and analysis for benchmarking
• New feature release testing across web and App
  
  

• Proficient in Microsoft Office – good knowledge of excel is essential (inc. data manipulation tasks)
• Experience with data and sales analysis
• Highly numerate
• Excellent attention to detail
• Customer and results focused
• Ability to work independently . We are a virtual team across multiple locations.
• Strong organisational skills, including time management
• The ability to prioritise key actions is essential, especially at our peak times
  
  

• Good knowledge of the G ift card industry or payments is an advantage
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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