Join to apply for the Staff Machine Learning Scientist role at Intercom

1 day ago Be among the first 25 applicants

Join to apply for the Staff Machine Learning Scientist role at Intercom

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

Intercom’s Machine Learning team is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

We are an extremely product focussed team. We work in partnership with Product and Design functions of teams we support. Our team's dedicated ML product engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.

We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks. We test and measure the real customer impact of each model we deploy.

What will I be doing?

• Play an active role in hiring, mentoring and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence
• Identify areas where ML can create value for our customers
• Identify the right ML framing of product problems - Working with teammates and Product and Design stakeholders
• Conduct exploratory data analysis and research - Deeply understand the problem area
• Research and identify the right algorithms and tools - Being pragmatic, but innovating right to the cutting-edge when needed
• Perform offline evaluation to gather evidence an algorithm will work
• Work with engineers to bring prototypes to production
• Plan, measure & socialize learnings to inform iteration
• Partner deeply with the rest of team, and others, to build excellent ML products
  
  

• 5-8 years applied ML experience
• Previous background in a senior/staff role (data science, software development or academic)
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Strong programming skills
• Experience as the primary technical leader for a team
• Strong communication skills, both within engineering teams and across disciplines.
• Comfort with ambiguity
• Typically have advanced education in ML or related field (e.g. MSc)
• Scientific thinking skills
  
  

• Track record shipping ML products
• PhD or other experience in a research environment
• Deep experience in an applicable ML area - E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
• Strong stats or math background
• Visualization, data skills, SQL, matplotlib, etc.
  
  

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

Referrals increase your chances of interviewing at Intercom by 2x

Get notified about new Machine Learning Researcher jobs in London, England, United Kingdom.

London, England, United Kingdom 3 weeks ago

Machine Learning Scientists and Engineers: AI for Quantum

London, England, United Kingdom 3 months ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 4 days ago

Data Science and Machine Learning Consultant

Senior Machine Learning Engineering Manager

London, England, United Kingdom 1 day ago

Research Scientist (Quantum Chemistry and Machine Learning), London

London, England, United Kingdom 1 week ago

Senior Recruiter - Machine Learning / AI

London, England, United Kingdom 4 days ago

Marketing Data Scientist – Digital Business – London

Distinguished Research Scientist, Physics Informed AI

London, England, United Kingdom 3 days ago

Graduate Recruiter - Systematic Trading Technology & Machine Learning

London, England, United Kingdom 19 hours ago

London, England, United Kingdom 1 week ago

Western Europe Practice Head - Data Science (Machine Learning/Artificial Intelligence (ML/AI)

London, England, United Kingdom 1 week ago

Quantitative Researcher with Machine Learning experience, Systematic Equities

Greater London, England, United Kingdom 3 days ago

Machine Learning Engineering Manager - Search

London, England, United Kingdom 2 weeks ago

Data Scientist - Borrow Analytics Manager

London, England, United Kingdom 13 hours ago

Machine Learning Engineering Manager - MLOps

London, England, United Kingdom 1 week ago

Manager, Lead Research Scientist, Training Data (Foundational Research)

London, England, United Kingdom 1 week ago

Machine Learning Engineering Manager - Personalization

London, England, United Kingdom 1 week ago

Quantitative Researcher: Europe Tactic Specialist - Two Sigma Securities UK

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 7 months ago

Machine Learning Researcher - Internship

London, England, United Kingdom 2 months ago

London, England, United Kingdom £70,000.00-£180,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.