Overview

We are a team of people who love and look after six of the most wonderful palaces in the world. We have an opportunity for a Product Support Analyst to join our Information Systems Business Solutions Team to support the applications and the users of our Microsoft Dynamics 365 platform. The purpose of this role is to collaborate closely with the Business Systems Analyst (Dynamics 365), the wider IT Teams, and the business stakeholders to implement continuous product enhancements and to support end-users to optimise their use of Dynamics 365 applications, functionality, and data. You’ll be acting as the contact point for users, demonstrating best practice in the use of Dynamics 365 applications, providing technical support and guidance, troubleshooting system performance issues, reviewing requirements, writing specifications, designing test cases, and helping users to extract information, present findings and data insights.

Responsibilities

• Act as the contact point for users of the Dynamics 365 platform, providing technical support and guidance.
• Troubleshoot system performance issues and contribute to issue resolution.
• Review requirements, write specifications, and design test cases for system enhancements.
• Help users extract information, present findings and data insights.
• Collaborate with the Business Systems Analyst, the IT teams, and business stakeholders to implement continuous product enhancements.
• Demonstrate best practice in the use of Dynamics 365 applications and provide user training materials as needed.

Qualifications / What will help you succeed

• Significant, proven experience of supporting applications built on the Microsoft Dynamics 365 platform.
• Strong communication skills and comfort in a customer-facing environment.
• Experience training end users on MS Dynamics 365 functionality.
• Ability to create and maintain comprehensive user training materials.
• Problem-solving, troubleshooting and user support skills.
• Ability to explain technical concepts to non-technical users.
• Strong analytical skills.
• Power Platform experience (Power Automate, Power Apps, Power BI).
• Staying up to date with new Microsoft Dynamics 365 and Power Platform technologies and updates.

Desirable

If you have similar experience working in a team developing and supporting applications built on the Dynamics 365 platform, as an analyst or in another similar role, we would like to hear from you.

Benefits

• Hybrid working – part working from home and part working from site.
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual pay reviews & bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits
• Staff discounts and membership to all palaces
• Travel to other London sites – project dependent ( whilst based at Hampton Court Palace ).

Salary: £46,981

Closing date: 23:55pm 19th October 2025

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries: Museums, Historical Sites, and Zoos

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