Overview

Southwark Council is seeking three experienced Repairs Resolution Officers to join their Housing team on a temporary basis. This hybrid role requires a minimum of 3-4 days per week in the office and offers the opportunity to make a meaningful impact in the community by resolving complex housing complaints and enquiries.

Responsibilities

• Respond to Members Enquiries and Stage 1 complaints with professionalism and clarity.
• Investigate housing-related issues thoroughly and draft high-quality responses to Councillors, MPs, and residents.
• Collaborate with internal teams to ensure timely and effective resolution of cases.

Qualifications

• Proven experience handling Stage 1 complaints and Members Enquiries.
• Strong written communication and investigative skills.
• Ability to manage sensitive issues with empathy and efficiency.
• Comfortable working in a hybrid environment.

If you\'re a proactive and detail-oriented professional with a passion for housing and public service, we\'d love to hear from you.