About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role overview

As a Strategic Account Director, you will be responsible for owning and growing a portfolio of Enterprise accounts, with a strong focus on revenue retention, cross-sell, and up-sell of Planet’s payment solutions. Acting as the primary relationship lead, the Strategic Account Director ensures seamless coordination across internal teams, builds trusted advisor status with clients, and drives execution of strategic initiatives. This role requires managing complex multi-stakeholder relationships, delivering business reviews, influencing customer strategies, and ensuring Planet is positioned as a valued long-term partner.

What you’ll do

• Deliver set financial targets and objectives across assigned Enterprise accounts.

• Drive revenue retention and growth through cross-sell and up-sell of Planet’s payment portfolio.

• Act as the relationship lead, coordinating internal account teams and ensuring effective collaboration.

• Support Executive Sponsors and brief senior leadership ahead of client engagements.

• Manage and present the Maintain, Grow, Explore framework to senior stakeholders.

• Build trusted advisor relationships by deeply understanding customer priorities and influencing payment strategies.

• Advocate for customer needs internally across Product, Operations, Card Networks, and other teams.

• Provide industry insights on payments trends, consumer behaviour, card schemes, and regulations.

• Lead Quarterly Business Reviews (QBRs), engaging key stakeholders and pitching opportunities.

• Deliver performance insights and benchmarking to customers.

• Manage the sales pipeline via Salesforce, from opportunity identification to contract negotiation.

• Handle customer relationships during major incidents, including negotiations on service credits.

• Act as the face of the relationship, ensuring Planet is well-represented with clients and the wider industry.

Additional Responsibilities (Framework Agreements)

• Lead cross-sell and up-sell initiatives at the brand level, ensuring success across both owned and operated properties.

• Manage properties directly owned by brands while overseeing relationships for franchisees and operators.

• Align regional business development resources to drive deeper penetration under framework agreements.

• Monitor and hold regional sales teams accountable for performance within framework portfolios.

• Identify and create opportunities to expand framework agreements into new products and markets.

• Coordinate closely with regional Account Management to track requirements across management companies and franchisees.

• Manage brand-level escalations and negotiate preferred supplier contracts, including full RfP processes.

Who you are

• Deep understanding of payment and hospitality industry

• Proven track record of managing Enterprise accounts and delivering financial results.

• Strong ability to build trusted advisor relationships with C-suite and multi-level stakeholders.

• Experience managing complex sales cycles, including contract negotiations.

• Excellent stakeholder management and internal advocacy skills.

• Deep understanding of payments industry trends, consumer behaviors, and regulations.

• Strong presentation and communication skills, with experience leading business reviews.

• Skilled at pipeline management using Salesforce or equivalent CRM tools.

• Ability to manage escalations and major incidents effectively.

• Fluent in French and able to communicate effectively with international stakeholders.

• Autonomous, proactive, and solutions-oriented approach.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office. Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.