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Strategic Partnership Manager - New Business

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Job Description Summary

Job Description

JOB TITLE:Strategic Partnership Manager - New Business

SALARY:Competitive package

LOCATION: Basildon, Bristol, Birmingham, Leeds and Manchester

HOURS:Full-time

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office hubs or partner site.

We have an exciting opportunity to join our Merchant Services team where you could become an integral part in shaping the future of payments acceptance!

About this opportunity

A great opportunity has arisen for someone to join a growing Partnership team in Lloyds Merchant Services to help us grow our key partnerships.

Using your extensive knowledge and experience in the payments space, you'll collaborate with internal sales and strategy teams to assess and prioritise a pipeline of partners (ISVs, PSPs, ISOs, PAAS, Plug-ins to name a few) which will give Lloyds an edge in our top sectors.

This role will lead commercial and contractual negotiations to their successful outcome, liaise with technical colleagues to manage onboarding, and will engage with GTM teams for internal and external launch.

What you’ll be doing:

• Using your expertise across Lloyd’s top sectors to identify and target applicable partnerships
• Lead complex negotiations and involve internal teams to support when required on legal and technical elements
• Regularly collaborating with sales to understand the gaps they need to fill and how the partner team can support outputs from win/loss analysis
• Identify priority partners based on internal need and your expertise on how we can solve problems better for our merchants
• Support internal sales teams by attending select meetings and conferences and being an SME on all things partnerships
• Successfully onboard partners and set them up for success before handing over to the Third-Party Relationship Management team
• Collaborate with senior leadership to align initiatives with company goals and objectives
• Develop and maintain strong relationships with key partners, ensuring long-term collaboration success
• Represent Lloyds at industry events, conferences, and forums, positioning the company as a key player in the industry through thought leadership and strategic partnerships

Why Lloyds Banking Group?

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You’ll Need

• Substantial experience in the payments acceptance industry and management experience in a merchant services/gateway environment
• Evidence of working within third party organisations such as ISVs, ISOs, technology providers, or evidence managing relationships with these organisations
• Experience working within core UK sectors such as Hospitality and Retail
• Knowledge on the complexities of integrations at a technical level and be fluent on challenges which can occur from a partner and merchant angle
• Proven success in influencing or contributing to strategy at the highest level
• Proactive problem solver with track record of using a partner and customer centric approach
• Excellent communication and presentation skills, utilising Microsoft Excel, PowerPoint & PowerBI, as examples

About Working For Us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.