Overview

At Horizontal Digital, we hold ourselves to one key belief: You're only as good as your worst customer experience. This mantra drives our digital consultancy to create websites, apps, portals and other experiences that solve customer needs for Fortune 500 companies in intuitive and empathetic ways. We fuse strategy, data, design and technology to arrive at solutions that set the bar higher for everyone.

We use these values to fuel superior results: Lock arms, Show Hustle, Embrace change, Elevate empathy, Never settle.

Role

As a Strategist, you're equally comfortable operating at the strategic altitude and in the weeds of day-to-day delivery. You have a background in digital agencies and a track record of owning complex transformation programmes. You’ve likely worn hats such as Product Manager, Digital Strategist, Project Manager or Client Partner—and you understand what it means to guide a client while getting work over the line.

You thrive on solving real business problems, building trust with senior stakeholders, and collaborating closely with creative and technical teams. You bring a combination of strategic acumen, delivery discipline and commercial instinct, with curiosity for AI and emerging tech. You are energized by face-to-face interaction with clients on-site to steer through complexity.

What you’ll do

• Act as the primary digital engagement lead across one or more strategic accounts—guiding clients through Discovery, Strategy, Design, Development and Delivery
• Proactively identify improvement opportunities on live platforms, maintaining a Continuous Improvement mindset
• Translate complex business needs into phased outcome-led roadmaps for near-term delivery and long-term transformation
• Act as the internal voice of the client and the external voice of the product—ensuring delivery is connected to a defined product vision, prioritised roadmap, and measurable business value
• Provide strategic direction to delivery teams—partnering with Design, Tech, and Delivery Leads to ensure alignment on capacity, velocity and value
• Support clients in shaping go-to-market strategies, service propositions, or business design initiatives during Discovery or early-phase engagements
• Shape commercial models and prioritisation trade-offs in partnership with clients
• Build credibility with senior stakeholders by offering a clear, structured point of view
• Operate as a connector across disciplines: delivery, strategy, design, content, data and technology
• Shape and steer multi-disciplinary teams to deliver experience-led digital transformation programmes
• Lead workshops, stakeholder interviews and discovery engagements to uncover goals, pain points and opportunities
• Collaborate with technologists and platform specialists to determine best-in-class technical solutions
• Support proposal writing, scoping and pre-sales activities
• Maintain an informed point of view on AI, emerging tech, composable platforms and customer experience best practices

Who you are

You are a hybrid thinker and doer—someone with one foot in strategy, one in delivery. You navigate complex client relationships with a sharp commercial lens. You have an agency background with time spent on-site with clients and know how to build trust in the room. You thrive across disciplines—creative, technical, strategic—and are comfortable whiteboarding ideas or writing a scope. You are curious about what\'s next in technology, passionate about customer experience, and collaborative by nature. You can pivot between large programmes and startup-style initiatives, with excellent communication, organisation and presentation skills.

What you bring

• 10+ years of experience in digital strategy, product, delivery, or consultancy roles in an agency setting
• Proven ability to lead complex transformation programmes and Continuous Improvement initiatives
• Strong understanding of agile-based and waterfall delivery models
• Hands-on knowledge of DXP & MarTech ecosystems and experience with at least one enterprise CMS (Sitecore, Adobe, Optimizely, Acquia, Liferay) with a related platform certification or qualification
• Confidence in managing senior stakeholders and leading difficult, high-stakes conversations
• Experience on-site with clients and a hybrid working week of client-site, office, and home
• Strong collaboration and communication skills—able to guide and inspire cross-functional teams
• Experience with service blueprints, customer journey mapping and organisational change facilitation
• Curiosity for AI, emerging technologies and evolving customer experience trends
• Preferred experience industries such as hospitality, tourism, logistics or transport
• Two recent case studies you can share in interview to demonstrate impact

The description above is a summary of the role and duties and may change at any time with or without notice.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting