Overview

At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.

Our strength lies in our diverse global team with 50+ nationalities and 10+ international locations - all united around one goal – to deliver the best possible products and services to our partners and customers. While our company mission is to keep innovating global commerce, our internal mission is to #chooseaction, #beopen, #thinkcustomer, #gofurther and #wintogether

The Purpose

As a Strategy & Insights Associate at PPRO, you’ll play a key role in turning data into impact. You will be proactive in identifying opportunities using data-driven insights and will own the execution of key pieces of work that improve decision-making across commercial, tech, and legal. You’ll take end-to-end ownership of various workstreams, acting as a project manager to scope, analyse, and deliver solutions that drive measurable outcomes. This role is perfect for someone who combines strong analytical skills with the ability to collaborate across functions, influence change, and see projects through from insight to execution.

Key Responsibilities

• Commercial Insights & Growth
• Analyse customer pipeline performance, identify bottlenecks, and propose improvements
• Benchmark customer ramp and design strategies to shorten time-to-revenue
• Conduct cost–benefit analyses on customer segments to guide sales prioritisation
• Proactively identify new opportunities to drive growth using data-driven insights
• Tech ROI & Product Effectiveness
• Build frameworks to measure ROI of tech builds and product features
• Partner with product and engineering to evaluate prioritisation vs. realised business impact
• Legal & Contracting Efficiency
• Analyse time spent on contract review and negotiation
• Quantify the value of customers/contracts relative to legal resource effort
• Churn & Retention Analytics
• Identify churn drivers and build early-warning systems
• Partner with customer success to design proactive retention strategies
• Commercial Productivity & GTM Insights
• Assess sales productivity and ROI of activities (meetings, RFPs, onboarding)
• Analyse ROI of marketing campaigns, product adoption, and partnerships
• Process Automation & Self-service Reporting
• Build dashboards (Looker/Power BI) to centralise insights and reduce manual work
• Automate recurring reporting and make data accessible for non-technical teams
• End-to-End Ownership
  • Take ownership of workstreams from scoping to delivery, acting as a project manager
  • Drive cross-functional execution of key initiatives, ensuring recommendations translate into outcomes

You’ll Need to Have

• Proven experience in a strategy, analytics, or insights role, ideally within fintech, payments, or SaaS
• Strong analytical toolkit – SQL, Python, Looker
• Experience building dashboards and automation that drive adoption and impact
• Demonstrated ability to work cross-functionally with commercial, product, legal, and customer-facing teams
• Experience influencing internal stakeholders and driving change through insights
• Clear communication skills with the ability to turn complex analysis into simple, actionable insights
• A problem-solving mindset and a passion for driving efficiency and impact

Nice to Haves

• Experience driving cross-functional work from start to finish, including insight generation, shaping a course of action, and execution
• Experience in pricing, churn analysis, or product ROI measurement
• Exposure to contract analytics or legal process optimisation
• Experience in high-growth or scale-up environments

What\’s in it for you?

Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year

Learning and Development - We offer a GBP 1,000 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.

Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.

Enhance Family Leave - We understand the importance of family - that\'s why we offer enhanced family leave to support you during key life moments.

Workplace Nursery Scheme - Save on childcare through salary exchange

Gym membership - PPRO helps contribute toward the costs of your gym membership, supporting your physical fitness journey while easing the burden on your wallet

Mental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.

Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.

Our Principles

We get things done: We are courageous; we take ownership, make decisions and get things done.

We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intent.

We put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.

We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement.

We work as a team: We collaborate closely and value team success over individual achievement.