Student Engagement Officer x2
New Today
Salary £26,093 - 28,778 per annum
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That’s why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University’s DRIVE values and are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues. Our commitment to these values is unwavering and they are central to our mission.
As part of the Student Hub body the Student Engagement Officer is the first point of contact for students seeking advice and information. They will work as an embedded and fully collaborative member of the Student Hub and Wellbeing Team, the post-holder will provide effective, professional guidance, advice and signposting to students. Providing appropriate guidance in a range of areas including enrolment and registration, financial support, disability and wellbeing concerns, course-related enquiries, and general administrative matters, making onward referral to other parts of the Directorate, Schools or University as appropriate.
What We Offer
- a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- hybrid working (dependent on business needs)
- training & development support opportunities
- contributory pension scheme
- discounted gym membership for our on-site gym
- a range of staff discounts with major retailers.
Please click here for our behavioural based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Daniel.Gerrish@bnu.ac.uk
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.
Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Daniel.Gerrish@bnu.ac.uk if you have any specific needs or if you would like more information on how we can support you.
We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
Closing Date: 12 August 2025
Interview Date: 15 August 2025
Please note that an Enhanced Disclosure from the Disclosure and Barring Service (DBS) is required for this position. The successful applicant will be required to give consent to check their criminal record status through the DBS.Information will be kept in strict confidence. Your offer of appointment will be subject to the University being satisfied with the outcome of this check.
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
If you are a student at BNU with a Student Visa (Tier 4) you must adhere to the working hour restrictions. Astudent visa issued for full-time degree level studies allows you to work for a maximum of 20 hours per week during term-time. You are also only allowed to undertake one atypical role at BNU at a time.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.The University is also committed to achieving the Race Equality Charter.
Job Description
Job Title: Student Engagement Officer
Faculty/Directorate: Directorate for Student Success
Grade: D
Location: High Wycombe Campus (will be required to cover all campuses)
Hours: 37
Responsible to: Senior Student Wellbeing & Engagement Officer
Responsible for: N/A
Job Purpose
The Student Engagement Officer is the first point of contact for students seeking advice and information. They will work as an embedded and fully collaborative member of the Student Hub and Wellbeing Team, the post-holder will provide effective, professional guidance, advice and signposting to students. Providing appropriate guidance in a range of areas including enrolment and registration, financial support, disability and wellbeing concerns, course-related enquiries and general administrative matters, making onward referral to other parts of the Directorate, Schools or University as appropriate.
Main Duties & Responsibilities Of The Role
- Provide positive, action orientated customer service as first point of contact for students.
- Efficiently assess the student’s need(s) or issue(s) to enable appropriate onward referrals to other parts of the Directorate, Schools or University as appropriate.
- Provide appropriate advice, guidance and information in areas including (but not limited to); enrolment and registration, financial support, disability concerns, course-related enquiries and general administrative matters.
- Disseminate a range of information and guidance materials available to students.
- Assist in the maintenance of appropriate records and information statistics in relation to the frontline service.
- Maintain a working knowledge and understanding of policies and procedures relating to student and academic processes.
- Work as a team to ensure that the Student Engagement Officer role is covered at all campuses.
- Support the University during events and busy periods, including graduation, enrolment, clearing and Bucks Welcome.
- Support transition activities such as Bucks Welcome and co-ordination of joining instructions.
- Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
- Such other duties temporarily or on a continuing basis, as may reasonably be required.
A = Application T = Test I = Interview
Education, Qualifications & Training
Means of Testing
Good general education to GCSE ‘’A’’ Level and beyond
A
Knowledge & Experience
Delivering an excellent customer experience
A/I
Good Knowledge of general administration
A/I
Familiarity with office and university procedures and systems
A/I
Methodical approach to work and attention to detail
A/I
Awareness of financial support available to students in HE
A/I
Skills
Digitally able and proficient in Microsoft tools
A/I
Special Requirements
Positive, upbeat approach to assisting others
I
Willingness and ability to travel to other campuses when required
I
Willingness and ability to work occasional weekends
I
BBF (Top 3 key behavioural categories most applicable to the role)
Delivering Excellent Service
- Making every contact count by providing the best quality service to all out customers (Internal Customers, Students and all our Stakeholders).
- Being genuine and open long-term relationships in order to improve customer services.
- Showing commitment to own ongoing professional development.
- Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.
- Enhancing your contribution to the University through an understanding of organisational values, its students, customers and stakeholders.
- Location:
- Nottingham, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Management & Operations