OverviewThe postholder will lead on the daily administration of US Student Loans, provide detailed advice and guidance in-person and online on student funding options, and administer hardship funds, bursaries and scholarships. The Student Funding Officer will periodically attend university promotional events in-person and online.ResponsibilitiesLead daily administration of US Student Loans.Provide in-person and online advice and guidance on student funding options.Administer hardship funds, bursaries and scholarships.Periodically attend university promotional events, in-person and online.Qualifications and ExperienceExperience of working in a fast-paced customer service environment within Higher Education, with the ability to remain professional and diplomatic under difficult situations.Demonstrable experience of working to a high standard of accuracy and attention to detail across tasks with well developed organisational skills.A team player but equally able to work proactively using professional judgment and initiative.About City St George'sCity St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution. The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology. Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.Our research is engaged, at the frontier of practice and has a positive impact on the world around us.We are creating a 'health powerhouse' for students, researchers, the NHS and partners in uniting a world-leading specialist health university, in which staff and students have access to an expanded team of brilliant academic and professional services colleagues, combined resources and facilities and increased interdisciplinary opportunities. We are now one of the UK's largest health educators and one of the largest suppliers of the health workforce in the capital.City St George's offers a sector-leading salary, pension scheme and benefits including a comprehensive package of staff training and development.Equality, Diversity and Inclusion and Working ArrangementsCity St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors. We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background. City St George's operates a guaranteed interview scheme for disabled applicants.At City St George's, subject to agreement, relevant Professional Services roles may be undertaken in a hybrid way, involving a mixture of working on campus and at home each week. Where a hybrid working arrangement can be accommodated, it is expected that colleagues will spend the majority (at least 60%) of their usual working time on campus each week. Specific details will be discussed and agreed with the successful candidate. A hybrid working arrangement will not detract from any comprehensive induction, that will include relevant on-site activities. Regardless of where colleagues are working, City St George's, University of London's premises will be their primary and contractual place of work. #J-18808-Ljbffr