Overview

Student Progress Coordinator (12 Months, FTC)

Join to apply for the Student Progress Coordinator (12 Months, FTC) role at University of London

The Student Outcomes Team, responsible for drawing together student voice, student surveys and key programme support initiatives into improving student retention and outcomes, is seeking to recruit a Student Progress Coordinator (12 months FTC – maternity cover).

Responsibilities

• The Student Progress Coordinator will work closely with the Student Progress Manager in developing and implementing processes to support a growing portfolio of student engagement initiatives.
• Assist with the establishment of processes to identify students at high risk of disengagement or dropping out, define criteria for risk assessment, and work collaboratively to address challenges within the university's influence that may hinder progress.
• Identify and contact students who need support and help to remove roadblocks so that they may continue their studies, taking a "test and learn" approach to engaging students at an individual and group level.
• Support the roll-out of new activities and the expansion of existing activities designed to enhance engagement, retention and completion, with a focus on improving student retention.
• Operate with innovation and adaptability to recognise that engagement strategies may differ across student groups, especially for distance-learning programmes (UoL Worldwide).

Qualifications / Requirements

• Experience in student engagement or retention initiatives and the ability to develop and implement processes to support students.
• Ability to identify at-risk students and work with relevant stakeholders to address barriers to progression.
• Strong communication skills and a proactive, test-and-learn approach to engagement.
• Adaptability for distance-learning contexts and the ability to tailor approaches to different student groups.

Additional Information

• For a full role profile, please refer to the job description below.
• To be considered for this opportunity, please submit your CV and Covering Letter (by clicking ‘apply for job’ at the bottom of this page) before the closing date at midnight on 28th September 2025.
• Interview will likely take place on w/c 6th October 2025.
• The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.
• Preferential consideration will be given to the University redeployment pool. Internal candidates already employed by the University may be eligible to take up this role as a secondment position.
• The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to work remotely for up to 60% of their working week, but will be required to attend on specific days for training or team meetings.

About the University

The University of London is one of the largest and most diverse higher education institutions in the world and a leading provider of online, distance learning. In 1858, we made degrees available to study anywhere in the world. Today, we have more than 40,000 students in over 190 countries, studying on 100+ degrees, diplomas and certificates.

Diversity & Inclusion

The University is committed to promoting a diverse and inclusive working environment. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description. Pursuing excellence in education and equal opportunities.

Benefits & Contact

For more information about benefits, please visit the University of London’s official site: www.london.ac.uk