Location: London (Hybrid)
Reports to: Head of UK Operations
Type: Full-time, Permanent
Salary: Competitive

About Immerse Education

Immerse Education is a market-leading educational platform delivering world-class learning experiences to ambitious students across 120+ countries. With a rapidly expanding global footprint and a commitment to academic excellence, our programmes equip the next generation with the knowledge, networks, and confidence to thrive at top universities and within high-impact careers. Our commercial growth has been fuelled by innovation, exceptional service delivery, and a dynamic team.

Role Overview

We are seeking an experienced Programme Manager to join the operations team and lead the end-to-end delivery of our residential summer schools in Cambridge and Oxford. You’ll play a pivotal role in translating strategic priorities into on-the-ground excellence, while ensuring every student experience aligns with our premium brand.

This is a high-impact role requiring strong stakeholder management, cross-departmental collaboration, and commercial awareness. You'll work closely with the student services, sales and marketing teams to help align operational delivery with business goals - and act as a key brand ambassador to host colleges, suppliers, students, and parents alike. Whilst the primary focus will be on residential summer schools in Cambridge and Oxford, you will also be a key resource for the team delivering in other locations as part of a collaborative team strategy ensuring an aligned student experience.

Key Responsibilities

• Lead the operational planning and delivery of residential summer programmes, ensuring a seamless customer experience.

• Collaborate with the commercial team to shape programme positioning, providing feedback on messaging, customer needs, and market differentiation.

• Initiate and manage relationships with external partners, including Oxford and Cambridge colleges (accommodation, catering and facilities), external venues (classrooms, lecture theatres, experiences) to support programme enrichment and commercial appeal.

• Liaise with the marketing team to ensure communications and campaign materials accurately reflect programme delivery.

• Respond to sales and parent enquiries to help convert leads and reinforce Immerse’s reputation for excellence.

• Oversee all logistical components of the student journey: accommodation, activities, safeguarding, and transport – delivering high-value experiences with efficiency and consistency.

• Be confident leading staff training and managing staff performance to ensure a well-prepared seasonal delivery team.

• Support cross-site delivery during delivery periods and provide out-of-hours management (evenings and weekends) as required.

• Oversee incident management and ensure we deliver exceptional standards of participant safeguarding, care and wellbeing.

Requirements

• 2+ years of experience in education or operations, preferably in a summer school or residential programme setting.

• Commercial acumen, with an understanding of how operational delivery supports customer satisfaction and revenue growth.

• Excellent communication and interpersonal skills to manage stakeholders at all levels.

• Strong working knowledge of Google Suite; experience with CRM/marketing tools (e.g. HubSpot, Salesforce) is a plus.

• Expert knowledge of Cambridge and Oxford is advantageous.

• Calm under pressure, solutions-oriented, and able to work independently when needed.

Why Join Us

• 33 days annual leave (incl. bank holidays)

• Additional leave for birthday and work anniversary

• Life and dental insurance

• One-month overseas remote work option

• Access to wellness and reward benefits through YuLife

• Be part of a high-growth, mission-driven company shaping the future of education