Supply Interruptions Field Operations Manager
New Yesterday
Job Title:
Supply Interruption Field Operations ManagerLocation:
Thames Valley Region (Office & Field Based)Department:
TV&HC NetworksContract Type:
Full-TimeWorking Pattern:
Mix of office and field work (approx. 60/40), with participation in out-of-hours standby rota (additional payment provided)We are currently seeking an experienced and motivated Supply Interruption Field Operations Manager to join our high-performing TV&HC Networks team. This is a pivotal role responsible for leading a team of front-line Supply Interruption (SI) Coordinators to ensure 24/7 delivery of critical operational services to our customers.
This is an exciting and dynamic opportunity within the Water Networks business to lead from the front—every day brings a new challenge. You'll ensure your team operates safely and effectively, maintaining high standards of customer service and health & safety compliance. You’ll also work closely with internal and external stakeholders, including planning teams, key contractors, and regulatory partners.
What will you be doing as a Supply Interruptions Field Operations Manager
- Lead and motivate a front-line team of SI Coordinators to deliver outstanding operational performance.
- Act as the first responder to supply interruption (SI) incidents and water mains bursts, coordinating resources across NST, R&M, NMC, and customer reps.
- Take the lead on-site for water restoration efforts, making reactive decisions to restore supply efficiently and safely.
- Optimise and manage alternative water supply methods such as mobile PRVs, network and tanker infusions.
- Ensure 24/7 readiness and availability of critical SI tools and equipment.
- Provide expert knowledge of local networks, supporting field teams with risk assessments, isolation, and rezoning strategies.
- Become a local SI subject matter expert and coach, mentoring field teams on best practices during SI incidents.
- Accurately document SI data, lead post-incident reviews, and drive continuous improvement based on learnings.
- Participate in a standby rota, supporting incident management out-of-hours (additional compensation provided).
What should you bring to the role:
- Proven leadership experience, ideally managing a front-line operational team. (preferred but not essential)
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Strong decision-making skills under pressure, with a willingness to take calculated risks for customer benefit.
- Ability to build strong relationships with cross-functional teams and external stakeholders.
- A flexible, self-motivated individual with a positive, can-do attitude.
- High standards of health & safety awareness and compliance.
- Comfortable working in a blend of office and field-based environments.
- Willingness to work flexibly, including evenings and weekends on a rota basis.
- Full, clean UK driving license required.
What’s in it for you?
- Offering a salary up to £48,000 per annum, depending on skills and experience.
- Annual Leave: 26 days per year, increasing to 30 with length of service. (plus bank holidays).
- Contributory Pension: Defined Contribution scheme with up to 12% employer contribution (2x employee contribution).
- Personal Medical Assessments: Available annually to all employees.
- Benefits on Tap: Access to discounts, cashback, and instant vouchers.
- Generous Paternity Leave: 4 weeks paid, plus an optional 2 weeks unpaid.
- Enhanced Maternity Leave: 26 weeks full pay and 13 weeks half pay.
- Performance Development: Ongoing reviews to support your growth and success.
- Wider Benefits Scheme: Includes a benefits hub offering savings, wellbeing support, and exclusive offers.
Find out more about our benefits and perks
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
We’re committed to building a diverse and inclusive workplace. We welcome applications from everyone and offer support throughout the recruitment process. We aim to remove barriers to success, and if you need assistance, we’re here to help.
Working at Thames Water
Thames Water is a rewarding and diverse place to work, where every day you can make a difference. We offer fast-tracked career opportunities, flexible working arrangements, and excellent benefits. Whether in our call centres or science labs, we’re looking for passionate people eager to make a difference.
Join us in building a better future for our customers, region, and planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Learn more about why you should choose us.
Our goal is to ensure Thames Water is a great, diverse, and inclusive workplace. We support applicants throughout the recruitment process and aim to remove barriers to success.
In a crisis, we rally to support our customers. As part of Team Thames, you can sign up to support our customers on the frontline. Full training provided. It’s a rewarding experience and a chance to learn more about our business and colleagues.
Note: Due to high application volume, we may close the advert early, so apply soon to avoid disappointment. #J-18808-Ljbffr
- Location:
- Bourne End, England, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Management & Operations
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