What the job involves

Prostate Cancer UK offers a range of services to support men affected by prostate cancer and their loved ones. These include a multi-channel helpline, printed and online health information, 1:1 peer support and an online community.

We’re looking for a Support Services Innovation Manager to join us in an exciting new role, focused on growing the services’ reach, personalisation and variety, and helping them respond to key challenges. These include rising prostate cancer rates, more complex care pathways and treatments, shifting expectations around healthcare, and rapid changes in online behaviour due to evolving consumer-facing AI technology.

We’re also in the process of developing an ambitious new 10-year strategy for the charity, and you’ll play a key role in setting the terms for how we approach service development across this horizon. You'll carry out a discovery phase to explore the internal and external factors shaping our services, followed by a summary report with recommendations for innovation. Drawing on these insights, you’ll deliver and evaluate innovation use cases, ranging from MVPs to ready-to-implement solutions.

Alongside specific deliverables, you'll play a broader role across the Support Services team, spotting opportunities for innovation across service delivery, supporting business case development, and helping build our capability to evaluate service impact. You’ll use data to shape recommendations, foster an innovation mindset, and support colleagues to experiment, test and learn. You’ll also strengthen collaboration with the Technology team, help shape our long-term innovation approach, and ensure our work is informed by sector insights and shared effectively across the organisation.

What we want from you

To be successful in this role you’ll bring hands-on experience in service innovation and design, with a solid understanding of co-production and co-design principles. You’ll be familiar with navigating both agile and waterfall approaches to project delivery.

You’ll know how to use data to tell compelling stories, demonstrate impact, and uncover opportunities, and you’ll be able to clearly communicate the value of innovation to a wide range of stakeholders. You still be skilled at coaching and training colleagues to adopt innovation processes and mindsets.

A confident self-starter, you’ll work independently to a high standard and manage your time effectively across both short- and long-term priorities. An understanding of service delivery in a healthcare context is essential, along with the ability to think strategically and ensure innovation aligns with the bigger picture.

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

• Generous leave entitlements that increase with service
• One ‘development day’ a month to use for training or personal development
• Enhanced contributory pension scheme
• Life insurance and group income protection
• Health Cash Plan
• Life and wellbeing advice and support via our Employee Assistance Programme
• Discounted gym membership and high street shopping discounts
• Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Our people networks

We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:

• Pride – A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people
• Mind & Body – Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness
• Culture Club – Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.

We are all expected to attend our office by London Bridge at least 4 times a month (pro rata for part time colleagues) to connect with our teams and colleagues across the organisation. We’re very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

We expect the successful candidate to be coming into the London office at least 4 times a month. There will be some additional in person attendance for training and induction in your first few months in the role.

Next steps

For more information on the role, please download our job description (job profile document) and read through ‘How to apply’ section (below), sharing the key points to refer to in your application and click apply.

The closing date is Sunday 21 September 2025. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 24 September or Monday 29 September 2025.

How to apply

To complete your application, you’ll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the ‘STAR’ technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the core/essential skills, experience and competencies required using real examples where possible and tell us in what ways you are a good match for the role.

This provides you with a great opportunity to showcase your knowledge, skills and experiences with the most important aspects of this role which will be used in reviewing and shortlisting applications:

• Experience of service innovation and service design
• Fluent in the principles of coproduction and co-design to deliver services
• Ability to coach, train and mentor a wide range of colleagues in innovation processes and mindset
• An understanding of service impact in a healthcare settingAble to use data to demonstrate impact, tell stories and identify innovation opportunities
• Confident articulating the impact of innovation work, and cases for support, to internal and external stakeholders

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.

This provides you with a great opportunity to further support your application, showcase your understanding of the role and how you feel you’ll be able to contribute to the success of Prostate Cancer UK.

Apply via the apply now link at the top and bottom of this page where you’ll be taken through to our career portal.

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help: hr@prostatecanceruk.org

We look forward to receiving your application!

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.