As a key member of the Fundraising & Communication division, you will be responsible for leading the recruitment of new individual supporters across a range of fundraising products and from a wide variety of online and offline acquisition channels.

About Orbis UK

Over 1.1 billion people live with vision loss in the world today. Yet for a staggering 90% of these people, visual impairment is treatable or could have been prevented.

At Orbis we work to change this injustice by providing treatment to thousands of people each year, training whole new generations of eye health-workers, and leading cutting-edge scientific breakthroughs that restore sight. Our vision is a world where communities strive together in the fight to save sight, and no-one is needlessly blind.

Overall Purpose of the Role

As a key member of the Fundraising & Communication division, you will be responsible for leading the recruitment of new individual supporters across a range of fundraising products and from a wide variety of online and offline acquisition channels. The Marketing & Engagement team sits within the Fundraising & Communications Directorate, which raises funds and awareness among a variety of target audiences across the UK and other markets.

You will have demonstrable experience of planning and executing multi-channel campaigns to acquire new supporters or customers, as well as the insight and knowledge to shape broader fundraising strategies. You’ll be data and insight led, have outstanding communication skills, and be an excellent internal and external relationship manager.

This role includes direct & digital marketing planning and budgeting, campaign management, stakeholder and partner management, copywriting and creative oversight, and evaluation.

Main Duties and Responsibilities:

Title: Supporter Acquisition Manager
Department: Public Giving and Communications
Reports to: Deputy Director, Public Giving & Communications
Location: London, UK (near Charing Cross). Hybrid/Flexible working – Tuesday and Thursday in the office
Contract: Full-time, permanent
Hours: 37.5 hours per week
Grade: Professional Level 3
Salary: £41,492 per annum

Overall purpose of the role

The Supporter Acquisition Manager is responsible for leading the recruitment of new individual supporters across a range of fundraising products and from a wide variety of online and offline acquisition channels. The Public Giving and Communications division sits within the Fundraising & Communications Directorate, which raises funds and awareness among a variety of target audiences across the UK and other markets.

The postholder will have demonstrable experience of planning and executing multi-channel campaigns to acquire new supporters or customers, as well as the insight and knowledge to shape broader fundraising strategies. You’ll be data and insight led, have outstanding communication skills, and be an excellent internal and external relationship manager.

This role includes direct & digital marketing planning and budgeting, campaign management, stakeholder and partner management, copywriting and creative oversight, and monitoring and evaluation. There are three key areas of responsibility for the role:

• Supporter Acquisition Planning: Developing & delivering a long-term multi-channel supporter acquisition strategy for Orbis UK which aligns with the wider Fundraising & Communications strategy to create growth. This will cover aspects of planning and budgeting including forecasting, KPI setting, media selection, agency recruitment and onboarding, campaign set-up and due diligence
• Campaign Management: Overseeing and briefing content as required for campaigns, training and engaging with fundraising staff, relationship managing multiple agencies and attending and ensuring high-quality communications, reviewing and reporting performance, undertaking analysis and optimisation
• Innovation in acquisition: Identifying new opportunities and methods to recruit supporters including product development, testing new digital channels and creatives, horizon scanning and collaborating with wider colleagues on integrated marketing opportunities and partnerships

Full details of the job description can be downloaded here .

Benefits of Working for Orbis UK

Before completion of probation:

• Competitive Salary benchmarked annually
• Minimum 25 days holiday pro-rated increasing with length of service
• Life Assurance Policy (4 x salary)
• Employee Assistance Programme
• E-learning Courses
• Social Activities
• Flexi-time
• Free Sight Test

After completion of probation:

• Matched employer pension contribution up to a maximum of 10% of basic salary
• Interest free season ticket loan
• Cycle to work scheme
• Contribution to cost of new prescription glasses
• Possibility of an overseas project visit after 3 years’ service

Application and Interviews

Closing Date: 22nd July 2025

All applicants must have the legal right to live and work in the UK.

Orbis UK is an equal opportunities employer and welcomes applications from any suitably qualified persons. We operate an anonymised recruitment procedure so that no job applicant receives less favourable treatment either directly or indirectly, on the grounds of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation. This will ensure all applicants are assessed solely on the strength of their application and not be affected by unconscious bias or confirmation bias

Orbis UK acknowledges and recognises the disadvantages and barriers people from underrepresented and socially diverse groups face in the workforce. Orbis UK is committed to addressing this issue and we strongly encourage those from underrepresented and socially diverse groups (Black and Ethnic minorities, LGBTQ+ and candidates with disabilities) to apply.

Safeguarding:

Orbis UK is committed to safeguarding and promoting the welfare of children and vulnerable adults and applicants must be willing to undergo safeguarding screening appropriate to the post, including checks with past employers and criminal records checks. Orbis UK is also a member of the Inter-Agency Misconduct Disclosure Scheme (MDS).