Overview

Join to apply for the Supporter Services Team Leader role at Sue Ryder.

37.5 hours per week

Hybrid - 1-2 days in London office

Are you passionate about delivering outstanding supporter experience and operational excellence?

Key responsibilities

• Lead donation compliance: Oversee best practices and Gift Aid operations, ensuring donations are processed in line with standards, including for third-party platforms.
• Manage income processing & financial reconciliation: Take ownership of the financial reconciliation process, ensuring accuracy and transparency in income management.
• Team Leadership: Line manage the income processing side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.

What we're looking for

• Experience in supporter or customer care, particularly in donation processing and financial reconciliation.
• Leadership skills: Proven ability to manage, inspire, and develop a team to achieve goals.
• A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
• Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in donation management.

Benefits

• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
• Refer a Friend scheme - £250 payment
• Free Period Products
• Electric Vehicle Scheme
• Staff discount of 10% on new goods online at shop.sueryder.org
• Structured induction programme and learning and development opportunities
• and lots more. Please visit our careers website for the full list.

Additional information

Interview date: w/c 6th or 13th October (inc test).

We actively encourage applications from people from all backgrounds to help us provide the best possible experience. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are underrepresented in our organisation.

Please let us know if you require any adjustments to the application or interview process by emailing recruitment@sueryder.org.

At Sue Ryder, we’re committed to making a real difference in people's lives and offer a supportive environment to advance your career.