About the Role

Our client, a growing and personable technology services provider, is seeking a IT Systems Engineer to join their technical support team. This is a varied, mid-level position offering a mix of office-based remote support and on-site client visits, giving the successful candidate exposure to the full technology stack.

The ideal candidate will be customer-focused, technically well-rounded, and passionate about continuous learning. With a flat team structure, every engineer has the opportunity to resolve issues end-to-end, share knowledge, and be involved in project delivery.

Working Location

North Shields (with travel across the North East)

Key Responsibilities

• Provide remote and onsite support across a diverse client base
• Troubleshoot and resolve escalated technical issues
• Manage and support IT infrastructure including servers, switches, access points, telephony, CCTV, and AV
• Document fixes and create technical knowledge articles
• Mentor and support junior engineers
• Assist with project delivery such as cabling, Wi-Fi, CCTV, and migration work

What Our Client is Looking For

• Minimum 1 years’ IT support experience in a similar role (MSP background desirable)
• Strong Windows desktop and server troubleshooting experience
• Advanced Microsoft 365 administration (including hybrid environments)
• Solid networking knowledge (IPv4, VLANs, NAT, Proxy, filtering)
• VDI exposure (Microsoft RDS) and PowerShell scripting skills
• Full UK driving licence and own vehicle (mileage reimbursed)
• Excellent communication skills and a customer-first approach

Desirable

VoIP management, Hyper-V/server management, cloud migrations, technical documentation experience.

Why Apply?

• 32 days annual leave (increasing with service)
• Free gym membership
• Company pension scheme
• Funded training and industry certifications
• Supportive culture with a focus on personal growth and development

Working Arrangements

• Full-time, 37.5 hours per week, Monday–Friday
• Based from the North Shields office with regular client site visits
• Travel primarily within the North East (mileage paid at 45p per mile)

Interested in developing your career in a supportive IT services environment? Apply now to learn more.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, IT System Training and Support, and IT System Operations and Maintenance