Social network you want to login/join with:

Team Advisor Customer Delivery & Supportive Collection

Location:Community-based settings/ Office based with some home working

Contract Type:Full-time / Permanent
Salary:Grade 6 salary £25,183
Closing Date: 8th August 2025

About the Role

Are you passionate about helping people and making a difference in their lives? We are looking for a dedicated and professional Team Advisorto join our team. In this dynamic role, you will be the first point of contact for residents, tenants, and businesses, providing high-quality support and advice.

Your time will be split between working within the community-based settings as well as some home and office working.

Key Responsibilities

• Support and advise residents, tenants, and businesses and aim for resolution at the first point of contact.
• Maintain a high standard of professionalism in all communications, both verbal and written.
• Assist in the accurate billing, assessment, and processing of Council Tax, Business Rates, Housing Benefit, and Council Tax Support.
• Ensure accurate recording, storage, and sharing of relevant information.
• Support the efficient and effective collection and recovery of Housing Rents, Council Tax, Business Rates, Accounts Receivable and Housing Benefit Overpayments, in line with statutory legislation and local policies.
• Assist in enforcement related casework, including preparation for Magistrates and County Court hearings and attend eviction or liability order hearings where appropriate

About You

We’re looking for someone who is:

• Customer-focused with excellent communication skills.
• Organised and detail-oriented with a commitment to accuracy.
• Comfortable working independently and as part of a team.
• Proficient in using digital systems and managing data.
• Adaptable and willing to work in both community and remote settings.

Our Mission and Values

At the heart of our work is a commitment to financial sustainability, community support, and inclusive service delivery. We are proud to operate under three core principles:

• Let’s Engage We manage all Council income efficiently and proactively to help keep services running for our community. We aim to collect and recover funds quickly and fully, while offering preventative support to help residents and businesses meet their obligations.
• Let’s Enable We protect the Council’s financial health by ensuring income is administered, collected, and recovered effectively and expediently. We do this while supporting those who need help and always following legal and local policy frameworks.
• Let’s Support We are dedicated to reducing inequalities and promoting financial inclusion across the borough. Our proactive welfare support offer ensures that every resident can access the help they need, regardless of their circumstances.

Join us in making a real differencesupporting communities, enabling services, and engaging with purpose.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• Flexible working arrangements.
• The chance to make a real impact in your community.

About Bury
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

Please note we are unable to support with sponsorship at this time.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way

Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit Bury - Home | greater.jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

Next steps
Interviews will be held week commencing 11th & 18th August 2025