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This range is provided by Natterbox. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Overview

We are looking for a driven, hands-on Team Leader to head up our global Account Management team. With a sharp commercial focus, you'll lead and coach Account Managers across the US, UK, and Australia - ensuring consistent execution of renewal and expansion strategies that drive retention and revenue growth.

This is a high-impact opportunity to shape a global team, delivering results through team performance and staying close to our customers and commercial outcomes.

What You'll Do

• Provide line management and hands-on coaching to our global team of Account Managers, supporting development and performance across regions
• Drive consistent execution of the renewal process to ensure timely, successful outcomes that protect and grow revenue
• Own the commercial results of the Account Management function, with a focus on retention, upsell, and long-term account growth
• Act as the senior escalation point for complex renewal and account challenges, ensuring swift and effective resolution
• Partner with senior leaders across Account Management, Sales, and Product to align on customer strategy and continuously improve our approach
• Monitor and report on key performance metrics, providing visibility into team effectiveness and customer health
• Champion a high-performance, commercially driven, customer-first culture within the Account Management team
  
  

• A proven track record of leading complex SaaS renewals—skilled in negotiation, objection handling, and closing deals
• Demonstrated success in a commercial account management or renewals leadership role, ideally within a high-growth SaaS environment
• Deep understanding of renewal processes, commercial levers, and customer value drivers in a subscription-based business
• Experience coaching and managing a high-performing, geographically dispersed team
• A strong track record of building senior customer relationships that lead to retention, expansion, and long-term value
• Exceptional communication, negotiation, and stakeholder management skills
• Comfortable thriving in a fast-paced, results-focused environment
• Flexibility to work across time zones to support a global team and customer base
  
  

• You've personally owned and successfully managed a portfolio of 50+ SaaS accounts annually, consistently delivering net retention >90%, and can clearly articulate your approach, playbook, and results
• You bring a commercially strategic mindset - able to forecast renewals with precision, build mitigation plans for at-risk accounts, and lead expansion conversations that drive account growth
• You're a confident, credible communicator with experience negotiating terms and handling objections with senior stakeholders (procurement, finance, legal)
• You've coached or led teams to strengthen renewal execution, or developed frameworks that improved commercial discipline, accountability, and outcomes
• You're data- and process-driven, using tools like Salesforce to build and manage renewal pipelines, flag risks early, and align internal teams around customer and revenue goals
  
  

• Hybrid working (with an expectation of 2 days in a London office)
• 25 days holiday increasing to 30 days
• A range of employee perks from Perkbox
• EAP via Vivup
  
  

• Private health insurance (currently with Vitality)
• Share options
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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