An exciting opportunity has arisen to support a team of business support officers within the Digital and Customer Experience department.

You will lead a business support team that delivers a wide range of administrative support to Plymouth City Council's Community Connection and Place team. This support covers areas such as homelessness, temporary accommodation, waste management, streets, and bin collections.

The successful candidate will support and lead their team to deliver quality administrative support, ensuring effective communication and engagement in an ever-changing and sometimes pressured environment, while supporting wellbeing and fostering a positive culture and team collaboration. The ability to build effective working relationships within a highly skilled team and the service area you support is essential, along with maintaining professionalism and managing priorities amidst service demands and constraints.

We are seeking applications from enthusiastic individuals who can demonstrate the ability to work using their own initiative and make effective decisions, while leading a team to support high performance in a results-driven environment with evolving demands and priorities. You will be at the forefront of identifying efficiencies through innovative working methods and continuous improvement, working with stakeholders to ensure high-quality service for internal staff and customers.

To apply, please read the role profile (included within this advert as a hyperlink) and submit an application that provides examples of how you meet each of the essential criteria and any of the desirable criteria you meet.

The role requires the post holder to work primarily from office locations around the City, mainly at Prince Rock Depot and Ballard House, with some flexibility to work from home during the week.

The Disclosure & Barring Service check requirement for this post is a Standard Check.

We are a flexible employer and offer a variety of working arrangements tailored to each role’s needs.

Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of age, care experience, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation.

As part of our commitment to promoting equality, we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced, or are an Armed Forces Service Leaver within the last two years.

If you would like to discuss this role in more detail, please contact Sophie Chiswell via sophie.chiswell@plymouth.gov.uk or call 01752 305184.