Overview

Division / Function: Operations. Reports To: Area Manager. Responsible For: Support Workers. Job Purpose.

Responsibilities

• To lead and direct a team in developing and delivering person centred service.
• Manage resources to successfully deliver service user and contract outcomes.
• To develop staff skills and knowledge in delivering high quality services that are designed and delivered to meet the needs of individuals.
• To apply the tools of person-centred planning, review, and team development.
• Embed a quality assurance framework at a service level.
• To ensure that staff develop positive relationships with service users, and they actively support individual outcomes.
• Work with the team to deliver what is important to the people they support and what they want for the future.
• To keep the people supported and those important to them central in the planning and review of their service.
• Demonstrating the principles of person-centred practices.
• Acting as a positive role model and coach to the team.
• To follow the principles of person-centred approaches in all areas of operation.
• To be responsible for assessment, planning, monitoring, and reviewing of individual support.
• To ensure appropriate information is captured, reported, and analysed.
• To lead and manage staff to ensure that the highest levels of performance and standards are achieved and maintained at all times.
• To ensure that staff skills, gifts, qualities and strengths are put to best use.
• To manage the recruitment of staff.
• To co-ordinate and deploy staff resources efficiently and effectively.
• To develop and maintain a customer focussed ethos at all times and to ensure excellent working relationships with other professionals.
• To ensure all staff receive appropriate levels of support through on-the-job coaching, regular supervisions and appraisals.
• To ensure staff training and development needs are identified and met.
• To organise and facilitate positive and productive team meetings.
• To promote and nurture good practice.
• To ensure practice in line with company policy, procedure and legislation.
• To ensure the service delivery meets the required quality standards.
• To promote community connections.
• To ensure that all internal and external reportable events are appropriately managed and resolved.
• To evidence quality service delivery.
• To assist the Area Manager in effect resource management.

Qualifications

• NVQ3 qualification in management or care (or equivalent) or a willingness and ability to complete such a qualification within a set time period.
• Training in Person centred practices (planning, review, team development).
• Significant experience of person-centred planning and review.
• Significant experience of supporting people with learning disabilities and mental health needs.
• Significant experience of people management.
• Experience of leading and managing a staff team.
• Experience of undertaking staff supervisions and appraisal.
• Experience of partnership working.
• Experience of managing resources within agreed budget.
• Experience of using IT systems in the management of service and people.
• Knowledge of equality and anti-discriminatory practices.
• Excellent time manager who has the ability to plan and prioritise a complex workload.
• Ability to inspire and drive person centred principles and practices.
• Ability to assess, plan and monitor care and support to achieve individual outcomes.
• Ability to engage with service users and their families and carers, to develop positive and trusting relationships.
• Excellent communications skills, both written and verbal.
• Ability to demonstrate a significant knowledge and understanding of the needs of people with mental health or learning disabilities and be familiar with the current views and best practice.
• The ability to lead and manage a team.
• The ability to use person centred tools to develop individuals and teams.
• Ability to apply policy and procedure in a way that results in quality outcomes for people.
• Ability to demonstrate initiative, self-motivation, and resourcefulness.
• Effective resource management.
• Disability Confident

Other

• Willingness to work flexible hours according to the needs of the business and ability to work on call.
• Willingness to work 7 days a week including unsocial hours and weekends.
• With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5 day week, supporting our employees with their work life balance.
• Due to travel as part of the role, we require a driver for this position.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.