Co-operation is central to making sure our stores thrive in their communities. As a leader, you will support, develop, and manage an exceptional team, embodying great teamwork and leadership standards.

You will communicate and exemplify our ways of working to new colleagues, fostering their growth to be brilliant. Our customers, members, and communities are at the heart of everything we do. You’ll strive to provide every customer with the best experience and maintain strong rapport with members.

In this varied role, you’ll work closely with the management team to support the day-to-day running of the store.

Key responsibilities include:

• Managing performance through reviews and addressing poor performance
• Ensuring adherence to Society policies and procedures
• Taking responsibility for the store’s financial performance and compliance
• Managing absence, including back-to-work interviews and improvement meetings
• Understanding scheduling and productivity
• Training colleagues and maintaining records
• Communicating key messages and priorities
• Prioritising tasks to maximise sales and meet customer expectations
• Leading change initiatives
• Ensuring health and safety guidelines are followed by all colleagues
• Overseeing the day-to-day store operations

New team leaders will undergo comprehensive training at one of our Difference Maker Academies, lasting up to 4 weeks, paired with an experienced mentor. Expenses for additional travel during training will be reimbursed.

Ideal candidates will have previous supervisory, team leader, or duty manager experience in a customer service environment, with a passion for customer service.

You should be enthusiastic, proactive, and adaptable, with a focus on development and coaching talent within your team.

You’ll be open-minded, curious, and aware of current and future store promotions, identifying opportunities for growth and commercial success.

As a friendly and engaging team member, your love for talking with customers will naturally translate into delivering exceptional service. You’ll be a great team player, building relationships through respect, support, and empathy.

You’ll guide your team to support the store’s progress and celebrate successes, making a positive community impact and inspiring a motivated, engaged team.

Alongside a competitive salary, benefits include:

• Up to 20% staff discount on products
• Access to retail discounts, savings on days out, and holidays
• Option to buy up to an extra week of annual leave
• Recognition programs for achievements
• Enhanced family-friendly policies
• Profit-sharing through Colleague Dividend
• Paid volunteering days
• Support for charitable giving through Give as You Earn
• Healthcare Cashplan for medical expenses
• Company pension scheme
• Free life assurance after qualifying period
• Access to training and development programs
• Wellbeing resources and initiatives
• Financial wellbeing support via Wagestream
• Flexible working options, including 4-day weeks, 9-day fortnights, and hybrid work