Overview

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Orgvue is a leading organizational design and planning software platform that helps leaders make faster workforce decisions using data visualization and modelling. The company supports large enterprises and management consulting firms worldwide and is headquartered in London, with offices in Philadelphia, The Hague, Toronto, and Sydney. We are looking for a Technical Account Consultant who acts as a trusted advisor to proactively address issues within existing customer and partner solutions, and identify opportunities for new solutions.

The role involves acting as a subject matter expert (SME) on the Orgvue platform, collaborating with customers and partners, and helping manage risks within accounts or ongoing programs.

Your primary responsibilities include conducting tenant configuration reviews, gathering requirements, recommending solutions, and providing configuration guidance aligned with best practices. You may also provide hands-on support when necessary.

You will work closely with partner and account teams to ensure solutions continue to deliver value over time, and contribute feedback to help Orgvue evolve to meet market demands.

Responsibilities

• Create trusted relationships at the appropriate level to solve key business problems by combining your experience, data and Orgvue's capabilities
• Support customers throughout their Orgvue journey, working with the account team to support the customer’s technical capability
• Explore potential new solutions and review existing setup, proposing updates that increase value for the customer
• Review existing customer and partner tenant configurations and share opportunities for improvement with the account team (including Gizmo optimization and factors impacting performance or usability)
• Share perspectives on opportunities and risks with account team members and leadership
• Collaborate with Partners to ensure project success, facilitate Start Right sessions, and act as advisor, guide and escalation point for the partner project delivery team
• Advise and train customers on how to best utilize Orgvue to achieve operational and strategic objectives, pushing back where needed
• Build and standardise articles for the knowledge base to upskill the wider community
• Contribute to platform innovation by providing feedback on market demands

Requirements

• You're excited by joining a rapidly growing international company
• You're interested in building consulting skills within the HR/OD analytics space
• You want to make a fundamental difference to large organizations across North America
• You enjoy solving problems and finding creative solutions
• You stay calm under pressure and will dig until you find answers
• You collaborate well, deliver on commitments, and are comfortable being challenged

Benefits

• Hybrid working - 2 days a week in the London office
• Wellbeing programs and activities (e.g., Sanctus Coaching, virtual fitness, wellbeing webinars, annual wellbeing day)
• Subsidised Gym Membership
• Private Medical Insurance (including Dental and Vision) and Life Assurance
• 25 days holiday (increasing to 30 days)
• Summer Fridays (half-day Fridays in July and August)
• Employer pension contribution of 5% of gross salary with minimum 3% employee contribution
• Season ticket Loan
• Cycle to Work Scheme
• Annual Discretionary Bonus

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• IT Services and IT Consulting