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Technical Account Manager – Newbury | Permanent | Hybrid

Are you a relationship-driven IT professional who loves solving problems, guiding clients, and making tech strategies come to life? This role could be just what you’re looking for.

We’re working with a well-established UK-based managed IT services provider that supports organisations across sectors such as SMEs, education, and hospitality. They’ve been delivering trusted IT services for over 20 years, specialising in cloud, cybersecurity, infrastructure, and modern workplace solutions. Known for their personable, hands-on approach, they partner with leading tech providers and pride themselves on building long-term client relationships.

What you’ll be doing

• Manage and grow a portfolio of existing accounts, with a strong focus on the hospitality sector.
• Conduct technical road mapping sessions, advising on system upgrades, Microsoft 365 enhancements, networking, and infrastructure improvements.
• Translate business requirements into technical solutions that align with service offerings.
• Proactively identify and pursue opportunities for account growth through cross-sell and upsell initiatives.
• Collaborate with the Head of Customer Success to develop and deliver strategic account plans, and to support the wider business in identifying and improving internal business processes.
• Serve as an escalation point for client issues, ensuring service levels and SLA commitments are consistently met.

What you’ll bring

• Experience as a TAM, Solutions Consultant, or similar IT advisory role
• Strong technical background across infrastructure, cloud, and security
• A consultative, commercial mindset with proven client relationship skills
• The ability to translate technical concepts into business language
• Energy, curiosity, and excellent communication skills
• A culture where work-life balance is the norm, not a perk
• A supportive, fun, and collaborative team environment
• Competitive salary + pension
• Ongoing training and development opportunities
• The chance to work with cutting-edge technologies in a growing, innovative business

Location: Newbury (with some flexibility for hybrid working)

If you’re passionate about technology and building long-term partnerships with clients, we’d love to hear from you. Drop me a message to learn more!