Technical Account Manager
New Yesterday
Technical Account Manager
Department: Commercial & Partnerships
Employment Type: Full Time
Location: Cardiff
Description
In 2002, we became the first insurance comparison site. Our purpose? To make the process of sorting your insurance, utilities or personal finances as easy as possible.
We’re part of RVU. A group of online brands that include Uswitch, Tempcover and money.co.uk. As a group, we use our shared knowledge to empower people, and help them make decisions confidently across a range of household services.
Confused.com is at the cutting edge of the FinTech industry, so we’re always looking for extraordinary talent. If you love what you do, get in touch today!
About the role:
About Insight by Confused.com:
What you'll be doing:
- Client Onboarding:
- Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by Confused.com solutions.
- Provide technical guidance and support during initial setup and integration.
- Conduct training sessions to educate clients on product functionality and best practices.
- Product Configuration and Support:
- Configure and customise Insight by Confused.com products to meet specific client requirements.
- Troubleshoot and resolve day-to-day technical issues reported by clients.
- Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery.
- Account Management Collaboration:
- Partner with Account Managers in pre-sales meetings to provide technical expertise and solution demonstrations.
- Attend post-sales client meetings to address technical concerns and support ongoing product usage.
- Contribute to client success plans by identifying technical opportunities to enhance their use of Insight by Confused.com solutions.
- Data Requests and Analysis Support:
- Understand client data needs and translate them into custom data requests.
- Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery.
- Support Analysts in preparing and presenting data-driven insights to clients.
What we're looking for
Essential Criteria:
- Proven experience in a technical support, implementation, or technical account management role.
- Comfortable with interrogating large data sets.
- Analytical mindset
- Excellent problem-solving and troubleshooting skills.
- Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences.
- Strong customer service orientation and a passion for client success.
- Ability to work autonomously and prioritise and manage workload
Desirable Criteria:
- Knowledge of the the insurance industry and Insurance pricing
- Experience with ticketing systems (eg Devops, Jira) and data querying systems (eg SSMS, Databricks)
- Some understanding of data transfer mechanisms (eg SFTP, API)
At RVU, we are dedicated to developing valuable, inclusive, and user-friendly products and services that deliver positive outcomes for all of our customers. To achieve this it’s essential that our teams reflect the diverse range of people in our community. We believe in being the change we wish to see in the world, by embracing our differences and holding ourselves accountable to being open and inclusive teammates and wider community members.
What we offer
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere”
- Employer matching pension contributions up to 7.5%
- A one-off £300 “Work from Home” budget to help contribute towards a great work environment at home
- Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life
- 25 days holiday (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover , dental plans and employee assistance programme
- Free gym access
- Employee discounts programme
- A healthy learning and training budget to support your development
- Electric vehicle and cycle to work schemes
- Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected
*As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes. This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know.
- Location:
- Cardiff, Wales, United Kingdom
- Salary:
- £80,000 - £100,000
- Job Type:
- FullTime
- Category:
- Engineering
We found some similar jobs based on your search
-
New Yesterday
Technical Account Manager
-
Cardiff, Wales, United Kingdom
-
£80,000 - £100,000
- Engineering
Technical Account Manager Department: Commercial & Partnerships Employment Type: Full Time Location: Cardiff Description Hybrid: 2 days per week in-office In 2002, we became the first insurance comparison site. Our purpose? To make the proce...
More Details -
-
2 Days Old
Technical Account Manager
-
London, England, United Kingdom
-
£150,000 - £200,000
- Engineering
Executive Integrity is a fast-growing, high-impact tech innovator transforming global connectivity in remote environments. After significant growth and proven success across Europe and the US, they are now looking to expand their team. The Technical Account Manager will act as the assured bridge between technical support, operations, and...
More Details -
-
2 Days Old
Technical Account Manager (London, United Kingdom)
-
London, England, United Kingdom
-
£150,000 - £200,000
- Engineering
Technical Account Manager (London, United Kingdom) London, England. Figma’s platform helps teams bring ideas to life. You'll combine deep technical expertise with customer success skill to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of the Figma platform.
More Details -
-
6 Days Old
Technical Account Manager
-
Clewer Village, England, United Kingdom
-
£80,000 - £100,000
- Engineering
Octopus Deploy is seeking a Technical Account Manager to join our expanding team. You’ll serve as a trusted advisor to enterprise clients, merging deep technical knowledge of modern deployment methods with strong relationship-building abilities. To help our teams work together effectively, this remote position requires you to be located...
More Details -
-
9 Days Old
Technical Account Manager, Scale
-
London, England, United Kingdom
-
£150,000 - £200,000
- Engineering
Retool is building a new type of development platform that combines the benefits of traditional software development with a drag-and-drop UI editor and AI. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers.
More Details -
-
9 Days Old
Technical Account Manager
-
London, England, United Kingdom
-
£150,000 - £200,000
- Engineering
Technical Account Manager will be responsible for establishing and maintaining strong relationships with our clients. You'll be the primary technical point of contact for assigned client accounts, understanding their business needs and objectives and ensuring the successful deployment and integration of our platform. In return you’ll get...
More Details -
