New Opportunity in Guildford! Become a Key Player in a Bespoke Application Support Role

Are you a tech-savvy problem solver with a passion for learning? Want to become the go-to expert in a niche, business-critical application? We are working on an exciting opportunity for someone looking to grow their career within software support.

Our client is seeking a proactive, customer-focused Technical Administrator who will take ownership of their bespoke internal platform. You will be trained to become a super user the first point of contact for internal and external support queries, helping users understand, navigate, and troubleshoot the system confidently.

This is the perfect role for someone who enjoys learning new systems, thrives on helping people, and wants to build a long-term career in application support.

Salary: GBP25,000 - GBP28,000
Location: Guildford (Hybrid working available)
Hours: Monday Friday, 9am 5pm (Fixed hybrid Monday & Friday WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews plus even more perks once you pass your probation!

As the Technical Administrator, you will:

• Act as the first point of contact for all application support requests via phone, email, and ticketing system.
• Learn the company s bespoke application inside and out, becoming the in-house super user.
• Assist users with functionality queries and troubleshoot issues related to the core application.
• Escalate more technical faults to 2nd/3rd line or external providers when needed while ensuring timely follow-up.
• Create and maintain user guides, FAQs, and troubleshooting documentation to continuously improve support delivery.
• Liaise with third-party IT providers and vendors when required.

About You:

To succeed in this role, it is important that you can demonstrate real analytical skills being able to learn the app, show skill in dealing with queries and then further develop the more complex ideas/issues into practical solutions with our developers of the app. You will therefore hold least 1 year of experience ideally working within a technical support role or a strong administrative/office background with IT training or a recognised IT qualification and passion for tech.

• Strong communicator both verbal and written with excellent interpersonal skills.
• Comfortable with Microsoft Office 365 tools (Word, Excel, Outlook).
• A quick learner with a natural curiosity and desire to understand systems at a deeper level.
• Calm under pressure, organised, and able to juggle priorities in a fast-paced environment.

For your information:

Interested? Please send you CV in as a Word format only

Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

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