Job Purpose

Complete technical compliance tasks supporting the General Packhouse Manager. Lead the Quality Control team to ensure all products meet internal and customer standards. Monitor and improve production KPIs, focusing on efficiency and reducing packaging waste.

Main Accountabilities

Complete technical compliance checks on suppliers, customers, and growers. Manage external pest control contractors & conduct internal audits according to schedule. Investigate customer complaints and product non-conformance issues (root cause analysis). Prepare and circulate monthly reports for:

Quality Service Levels CCPM information Shelf-life analysis

Organize yearly calibration arrangements. Prepare for management and compliance meetings. Carry out GMP and hygiene checks and ensure all compliance, quality assessments, and traceability documentation meet industry standards. Support on the production floor when necessary to ensure customer orders are delivered On Time In Full (OTIF). Monitor and improve production team efficiency through training, support, and feedback. Support the QA team and Line Leaders to reduce packaging waste. Collaborate closely with the Planning & Packing Manager to build an effective, high-performing team. Maintain excellent hygiene standards throughout the facility by ensuring all staff comply with company policies, procedures, and Health & Safety rules.

Knowledge & Skills Required

Positive “can-do” attitude with flexibility and initiative. Understanding of fresh produce or food manufacturing specifications with experience in efficiency monitoring (LEAN qualification preferred). Strong interpersonal, written, and verbal communication skills. Proficiency in Excel and strong organizational/time management skills. Level 2 Hygiene and Food Safety Awareness, Level 2 HACCP certification.

Key Performance Indicators (KPIs)

Continuous improvement in KPI results. All QA paperwork completed On Time In Full (OTIF). Zero rejections linked to quality or labeling errors. Intake issues identified and reported immediately.

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