Job Title: Technical Application Specialist

Salary: £59,850 - £73,150

Location: Bristol

Hours: Full-time, 35 hours per week

Working Pattern: Hybrid, spending at least two days per week, or 40% of time, at our Bristol office

About This Opportunity

Are you passionate about delivering robust, scalable, and secure technology solutions? Join our Customer Decisioning Lab as a Technical Application Specialist (TAS) and play a key role in ensuring the operational excellence of our Pega Customer Decision Hub (CDH) platform.

What You’ll Be Doing

• Ensure the continuous, efficient, and secure operation of Pega CDH through proactive monitoring, troubleshooting, and incident management.
• Lead or support incident resolution, root cause analysis, and documentation of corrective actions.
• Customize and configure Pega CDH to meet evolving business needs, managing system changes and ensuring compliance with audit and security standards.
• Support DevOps pipeline activities, including deployment, testing, and release management.
• Oversee application performance and database operations, including query optimization and capacity planning.
• Collaborate with cross-functional teams, provide training, and promote best practices for Pega CDH usage.
• Implement and maintain security measures, supporting audit and compliance processes.

What You’ll Need

• Experience working with Google Cloud (GCP) is essential for this position.
• 6–8 years’ experience working with Pega CDH or similar decisioning platforms in a technical or operational role.
• Strong knowledge of Pega CDH architecture, configuration, and troubleshooting.
• Proficiency in database administration and SQL.
• Excellent problem-solving and analytical skills.
• Strong communication skills to explain technical concepts to non-technical stakeholders.

Nice to Have

• Pega CDH certifications.
• Experience with DevOps pipelines and performance monitoring tools.

About Working For Us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

Benefits

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to building a workforce which reflects the diversity of the customers and communities we serve.